Complete this task to prevent a service fee line from receiving a Pre-Collections status, even if it meets Pre-Collections qualifications. 

The service fee line must not currently have a Pre-Collections status in order to suspend its eligibility.

Step-By-Step Guide

Step

Instructions

1

From the Act: [ID] > Active AR tab of the guarantor account, select the service fee line to suspend the Pre-Collections activity.

2

Click Suspend Pre-Collections. The Suspend Pre-Collection window opens.

3

Select one of the options:

  • Suspend pre-collection for this service fee - prevents only the highlighted service fee line from receiving a Pre-Collections status
  • Suspend pre-collection for all service fees with date of service: MM/DD/YYYY - prevents all service fee lines on the account with the specified Date of Service from receiving a Pre-Collections status
4Click OK to save the setting.




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