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Release: 24.2.1 |
Our next release is currently scheduled for deployment Tuesday evening, February 20, 2024. During this time, the Connect application will not be available. Deployment Schedule:
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About Connect Help
What's New?
Support Documentation
Welcome to Connect, a platform consisting of multiple applications used for managing elements related to medical billing.
The Help Documentation guides you through using Connect via topics which provide:
- Page, window, and field definitions
- Step-by-step guides for common system processes
- Links to helpful training videos and support documentation
- Access to current and past release notes
The latest Connect release is 24.2.1. Highlights of this release include the following:
Case Error Check
- A new rule (warning) was added to Case Error Check: A CRNA (Hospital Employed) cannot be involved in two cases at the same point in time.
- Case Error Rule 1025 (A directed provider cannot be involved in two cases at the same point in time.) was updated to ignore a Provider if the Provider is set with the Billing Type: CRNA (Hospital Employed).
Charge Batches
- Added Apply changes to all line items option to the Charge Batch / Charge Batch Information tab. Selecting this checkbox applies a change in the Accounting Date or Date of Service to all unsubmitted charges in the charge batch.
Collections
- Updated the Collections / Insurance Tab / Service Line Details Sub-tab:
- Switched the order of the 2nd and 3rd columns
- Added new fields: Fax, Website, Appeal Address 1/Address 2/City/State/Zip
- Renamed Address 1 to Plan Address1
Collection Letters
- Added appeals address fields to the Collection Letters data field options.
- Fixed issue generating an error message when updating a Collection letter.
- Fixed the Collection Letter tab to display the Back Office icon rather than the Admin icon.
- Fixed issue when updating a letter via the Collections > Collection Letters tab, the Collection Letter: New page opens instead of the Collection Letter: [Name] page.
Eligibility
- Updated Charge Batches / Eligibility tab logic to automatically refresh when a response is received.
- Fixed issue causing the checkboxes to not display as selected when running Eligibility Check.
Fee Schedules
- Fixed issue causing an error message when cloning a fee schedule.
Image Batches
- Added ability to bulk select and post scan batches.
Mobile Cases
- Removed Diagnosis Codes 1,2,3,4 from Admin > Mobile Case Options > Procedure Information.
Payers & Plans
- Added new Appeals Address pane to the Plan / General tab.
Providers
- Fixed issue preventing import of Providers.
Security
- Removed Front Office from the list of Rights Topics on the Security > Role > General Information
- Removed Front Office from the list of Reports Applications on the Security > Role > General Information
To view the full release notes for the current Connect release, click here.
Latest Training Tutorials
Some Help topics include video tutorials, tip sheets, or how-to-guides, which provide visual, step-by-step instructions on how to complete the task. Click one of the links below to access the topics with related materials.
**Scroll to the bottom of the linked page to find the associated video or document.**
- Release-specific webinars
- Accounts
- Back Office Reports
- Charge Entry
- Collections
- Eligibility
- Fee Schedules
- Portal Reports
- Reportal
- Report Permissions
- Spotlight Sessions
This link has all the session recordings for you in one place!
- Editing Payments (8/25/23)
- Submitting Support Tickets (6/28/23)
- DMA eStatements (4/25/23)
- Moving Money Between Ext. Coll. & Active AR (9/29/22)
- Rebills, Rebills, Rebills (2/22/23)
- Working the Collections Queue (3/22/23)
- User Summit
This documentation contains copyright protected, confidential, and proprietary trade information of Cognizant and may not be copied, distributed, or disclosed without prior written permission. This documentation is subject to change without notice and does not represent any expressed or implied commitments by Cognizant. The software described in this documentation is furnished under a License Agreement and may be used or copied only in accordance with the terms and conditions of the agreement.
Third Party company names and product names may be referenced in this documentation and may be claimed as trademarks by their respective companies; it is not the intention of Cognizant to claim any such names as its own. Throughout this documentation, trademarked names may be used. All person names and information in Connect Help documents are fictitious. Any resemblance to real persons, living or dead, is purely coincidental.
©2006-2024 Cognizant. All Rights Reserved. Crosswalk materials are © 2024 American Society of Anesthesiologists. Relative Value Guide materials are © 2024 American Society of Anesthesiologists. Crosswalk and Relative Value Guide are registered trademarks of the American Society of Anesthesiologists.