About Connect Help

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Support Documentation

Welcome to Connect, a platform consisting of multiple applications used for managing elements related to medical billing.

The Help Documentation guides you through using Connect via topics which provide:

  • Page, window, and field definitions
  • Step-by-step guides for common system processes
  • Links to helpful training videos and support documentation
  • Access to current and past release notes

Connect Help is currently under construction. Additional topics are forthcoming and will be added to the site as they are written.

The latest Connect release is 22.2. Highlights of this release include the following:


  • Updated the system logic to populate the Place of Service from the claim line despite a General Excise Tax being applied.


  • Fixed issue causing the Action, Next Action, and Next Action Date to not display on the Account / Collections tab or the Collections page if Action Series is selected when creating the collection rule.
  • Fixed logic that was errantly allowing users to enter and save 2 letters in the Name Range field. 
  • Resolved issue preventing the exporting of External Collection files when the Amount was $0.


  • Added Clear Records option to the EDC Interface Configurations page to set automatic removal of unprocessed records after a set number of days.


  • To accommodate work comp claims being sent to TriZetto, added clearinghouse claims option for the 2010CA REF*SY segment: Yes or No.


  • Modified Place of Service Types:

    • Added 10 – Telehealth Provided in Patient’s Home
    • Updated 02 – Telehealth Provided Other than in Patient’s Home
  • Updated the Place of Service Types list to sort and display in numerical order on the Facility / General Facility Information tab.


  • Modified AQI report to reflect version for 2022.


  • Created new Back Office/Portal reports: Account Summary, Payment Recoup
  • Added new fields to the following reports:
    • Anesthesia Case Utilization - Performing Provider Output: Patient Gender, Place of Service
    • Billing Analysis Group by Procedure Summary: Case Count, Total Insurance Payments
    • Practice Performance Summary: External Collections
  • Fixed issue preventing general user (non-Admin) from seeing Financial Activity Summary reports in the saved reports folder.

To view the full release notes for the current Connect release, click here

Latest Training Tutorials

Some Help topics include video tutorials, tip sheets, or how-to-guides, which provide visual, step-by-step instructions on how to complete the task. Click one of the links below to access the topics with related materials.

**Scroll to the bottom of the linked page to find the associated video or document.**


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This documentation contains copyright protected, confidential, and proprietary trade information of Cognizant and may not be copied, distributed, or disclosed without prior written permission. This documentation is subject to change without notice and does not represent any expressed or implied commitments by Cognizant. The software described in this documentation is furnished under a License Agreement and may be used or copied only in accordance with the terms and conditions of the agreement. 

Third Party company names and product names may be referenced in this documentation and may be claimed as trademarks by their respective companies; it is not the intention of Cognizant to claim any such names as its own. Throughout this documentation, trademarked names may be used. All person names and information in Connect Help documents are fictitious. Any resemblance to real persons, living or dead, is purely coincidental.  

©2006-2022 Cognizant. All Rights Reserved. Crosswalk materials are © 2020 American Society of Anesthesiologists. Relative Value Guide materials are © 2021 American Society of Anesthesiologists. Crosswalk and Relative Value Guide are registered trademarks of the American Society of Anesthesiologists.

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