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Supporting Documentation / Information

Information Session (6/11/24) Presentation:

Information Session (6/11/24) Recording:

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About Connect Help

 What's New?

Support Documentation

Welcome to Connect, a platform consisting of multiple applications used for managing elements related to medical billing.

The Help Documentation guides you through using Connect via topics which provide:

  • Page, window, and field definitions
  • Step-by-step guides for common system processes
  • Links to helpful training videos and support documentation
  • Access to current and past release notes

The latest Connect release is 24.2.17. Highlights of this release include the following:

Adjustment Codes

  • Fixed issue preventing the population of the Effect field when creating an adjustment code.


  • Fixed claim file name assignment logic to prevent duplicate assignment of the same name to different claims.


  • Fixed issue that was causing ICD-9 codes and fields to display when updating procedures on certain cases.
  • Added 2024 Q3 code updates:
    • Place of Service Codes
    • Procedure Codes
    • WPC Claim Status Codes
    • WPC Remittance Codes
    • WPC Taxonomy Codes

To view the full release notes for the current Connect release, click here

Latest Training Tutorials

Some Help topics include video tutorials, tip sheets, or how-to-guides, which provide visual, step-by-step instructions on how to complete the task. Click one of the links below to access the topics with related materials.

**Scroll to the bottom of the linked page to find the associated video or document.**

This link has all the session recordings for you in one place!

    • Editing Payments (8/25/23)
    • Submitting Support Tickets (6/28/23)
    • DMA eStatements (4/25/23)
    • Moving Money Between Ext. Coll. & Active AR (9/29/22)
    • Rebills, Rebills, Rebills (2/22/23)
    • Working the Collections Queue (3/22/23)
  • Statement Processing
  • User Summit


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This documentation contains copyright protected, confidential, and proprietary trade information of Cognizant and may not be copied, distributed, or disclosed without prior written permission. This documentation is subject to change without notice and does not represent any expressed or implied commitments by Cognizant. The software described in this documentation is furnished under a License Agreement and may be used or copied only in accordance with the terms and conditions of the agreement. 

Third Party company names and product names may be referenced in this documentation and may be claimed as trademarks by their respective companies; it is not the intention of Cognizant to claim any such names as its own. Throughout this documentation, trademarked names may be used. All person names and information in Connect Help documents are fictitious. Any resemblance to real persons, living or dead, is purely coincidental.  

©2006-2024 Cognizant. All Rights Reserved. Crosswalk materials are © 2024 American Society of Anesthesiologists. Relative Value Guide materials are © 2024 American Society of Anesthesiologists. Crosswalk and Relative Value Guide are registered trademarks of the American Society of Anesthesiologists.

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