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Next Release: 22.5.4

Our next release is currently scheduled for deployment Wednesday evening, February 1, 2023.  During this time, the Connect application will not be available. 

Deployment Schedule:

  • BEGIN: Wednesday, 2/1/23 @ 9:00 P.M. CST
  • COMPLETION: Thursday, 2/2/23 @ 4:00 A.M. CST

Latest Release: 22.5

Our latest release was deployed Tuesday evening, January 10, 2023.  

22.5 Release Highlights:

  • Eligibility Enhancements: Payer Mappings
  • Rooms admin migration from Front Office to Back Office
  • Ability to term providers

User Summit Questions/Answers

A number of questions were asked in the chats during the User Summit sessions. We have consolidated those questions and are sharing them with everyone here:

Upcoming Office Closures

  • Monday, February 20 (President's Day)
Spotlight Session

Topic: Moving Money Between External Collections and Active AR

  • Date: Thursday, Sept 29, 2022

Recording Posted! 

Click the icons below to quickly jump in Help to: 

Latest Release NotesTips & Tricks in ConnectContacting Us Info

Admin Topics

Manage Topics

Portal / Reports Topics

About Connect Help

 What's New?

Support Documentation

Welcome to Connect, a platform consisting of multiple applications used for managing elements related to medical billing.

The Help Documentation guides you through using Connect via topics which provide:

  • Page, window, and field definitions
  • Step-by-step guides for common system processes
  • Links to helpful training videos and support documentation
  • Access to current and past release notes

The latest Connect release is 22.5.4. Highlights of this release include the following:

Charge Entry

  • Fixed issue where Case time was not calculating correctly; it was not including Directed Provider time in the calculation and the fee was being calculated using the Directing Provider’s time.


  • Updated Eligibility logic, so differences in information submitted in a 270 and returned in the 271 will display as red text on the Charge Batches / Eligibility tab for these additional fields:
    • Member ID
    • Subscriber ID
    • Subscriber Address: Street, City, State, Zip
    • Patient Address: Street, City, State, Zip
  • Updated the Override Payer ID logic to check for a custom Payer ID in the Payers & Plans / Claims / Payer ID field before returning an error message during an Eligibility check.
  • Fixed refresh issue causing an updated Payer/Plan to not correct and reflect immediately for an Eligibility check.


  • Updated the Case Analysis Detail report:
    • Added new Patient fields: Patient Gender, Patient Address: Line 1, Line 2, City, State, Zip Code
    • Added new Tertiary Insurance fields: Tertiary Payer, Tertiary Plan, Tertiary Subscriber ID, Tertiary Member ID, Tertiary Group ID
    • Added Case Type field
    • Moved Emergency field after Physical Status Level
    • Added the following fields: Diagnosis 1-6
    • Added new search filter options: Provider Groups, Place of Service, ASA From/To, CPT From/To, Room Number

To view the full release notes for the current Connect release, click here

Latest Training Tutorials

Some Help topics include video tutorials, tip sheets, or how-to-guides, which provide visual, step-by-step instructions on how to complete the task. Click one of the links below to access the topics with related materials.

**Scroll to the bottom of the linked page to find the associated video or document.**


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This documentation contains copyright protected, confidential, and proprietary trade information of Cognizant and may not be copied, distributed, or disclosed without prior written permission. This documentation is subject to change without notice and does not represent any expressed or implied commitments by Cognizant. The software described in this documentation is furnished under a License Agreement and may be used or copied only in accordance with the terms and conditions of the agreement. 

Third Party company names and product names may be referenced in this documentation and may be claimed as trademarks by their respective companies; it is not the intention of Cognizant to claim any such names as its own. Throughout this documentation, trademarked names may be used. All person names and information in Connect Help documents are fictitious. Any resemblance to real persons, living or dead, is purely coincidental.  

©2006-2023 Cognizant. All Rights Reserved. Crosswalk materials are © 2023 American Society of Anesthesiologists. Relative Value Guide materials are © 2023 American Society of Anesthesiologists. Crosswalk and Relative Value Guide are registered trademarks of the American Society of Anesthesiologists.

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