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User Summit Questions/Answers

A number of questions were asked in the chats during the User Summit sessions. We have consolidated those questions and are sharing them with everyone here:

Upcoming Office Closures

  • Monday, December 26 (Christmas)
  • Monday, January 2 (New Year's)
Spotlight Session

Topic: Moving Money Between External Collections and Active AR

  • Date: Thursday, Sept 29, 2022

Recording Posted! 

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About Connect Help

 What's New?

Support Documentation

Welcome to Connect, a platform consisting of multiple applications used for managing elements related to medical billing.

The Help Documentation guides you through using Connect via topics which provide:

  • Page, window, and field definitions
  • Step-by-step guides for common system processes
  • Links to helpful training videos and support documentation
  • Access to current and past release notes

The latest Connect release is 22.4. Highlights of this release include the following:


  • New OWCP 1500 paper claim form option added to the Plan / Claims / Paper Claim Format field.

  • Cleaned up the Paper Claim template options:

    • Added OWCP 1500 to the Preferences > Paper Claim field dropdown.
    • Alphabetized the options in the dropdown list.
    • Removed invalid paper claim forms from the dropdown list.
  • ​​​​​​​Fixed issue causing a mismatch between the payer/plan combo on a generated claim and the displayed value on the submitted case or Active AR tab.


  • Updated Connect with 2023 ICD-10-CM Diagnosis Codes.


  • Added two new columns to the Case / Patient, Guarantor & Insurance Insurance section
    • ​​​​​​​​​​​​​​Eligibility Status populates with the most recent eligibility check response: Active, InactiveRejected.
    • Last Checked populates with the corresponding date of the last eligibility check.
  • Added new button to the Case / Patient, Guarantor & Insurance Patient section: 
    • When clicked, the Review Eligibility button opens the Eligibility tab, filtered on the selected patient.
  • ​​​​​​​Modified logic on Check Eligibility window to only display one row per insurance on a case to eliminate multiple submissions.
  • Added Resubmit Inquiry button to the Charge Batches / Eligibility tab.

To view the full release notes for the current Connect release, click here

Latest Training Tutorials

Some Help topics include video tutorials, tip sheets, or how-to-guides, which provide visual, step-by-step instructions on how to complete the task. Click one of the links below to access the topics with related materials.

**Scroll to the bottom of the linked page to find the associated video or document.**


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This documentation contains copyright protected, confidential, and proprietary trade information of Cognizant and may not be copied, distributed, or disclosed without prior written permission. This documentation is subject to change without notice and does not represent any expressed or implied commitments by Cognizant. The software described in this documentation is furnished under a License Agreement and may be used or copied only in accordance with the terms and conditions of the agreement. 

Third Party company names and product names may be referenced in this documentation and may be claimed as trademarks by their respective companies; it is not the intention of Cognizant to claim any such names as its own. Throughout this documentation, trademarked names may be used. All person names and information in Connect Help documents are fictitious. Any resemblance to real persons, living or dead, is purely coincidental.  

©2006-2022 Cognizant. All Rights Reserved. Crosswalk materials are © 2022 American Society of Anesthesiologists. Relative Value Guide materials are © 2022 American Society of Anesthesiologists. Crosswalk and Relative Value Guide are registered trademarks of the American Society of Anesthesiologists.

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