Complete this task to prevent a service fee line from receiving a Pre-Collections status, even if it meets Pre-Collections qualifications.
The service fee line must not currently have a Pre-Collections status in order to suspend its eligibility.
Step-By-Step Guide
Step
Instructions
1
From the Act: [ID] > Active AR tab of the guarantor account, select the service fee line to suspend the Pre-Collections activity.
2
Click Suspend Pre-Collections. The Suspend Pre-Collection window opens.
3
Select one of the options:
Suspend pre-collection for this service fee - prevents only the highlighted service fee line from receiving a Pre-Collections status
Suspend pre-collection for all service fees with date of service: MM/DD/YYYY - prevents all service fee lines on the account with the specified Date of Service from receiving a Pre-Collections status