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Use this task to remove a collection letter template from the master list.  

You cannot delete a collection letter template after it is linked to an action type in a guarantor or insurance collection in Connect Back Office.  


Step-By-Step Guide




From the Collections Admin / Collection Letters tab, select the collection letter to be deleted.


Click Delete.

  • If the collection letter layout is linked to an action in either guarantor or insurance collections, an error message appears. Click OK to clear the message.
  • If the collection letter layout is not linked to an action, the collection letter layout is removed from the master list.






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