Use this task to remove a collection letter template from the master list.  

You cannot delete a collection letter template after it is linked to an action type in a guarantor or insurance collection in Connect Back Office.  

 

Step-By-Step Guide

Step

Instructions

1

From the Collections Admin / Collection Letters tab, select the collection letter to be deleted.

2

Click Delete.

  • If the collection letter layout is linked to an action in either guarantor or insurance collections, an error message appears. Click OK to clear the message.

  • If the collection letter layout is not linked to an action, the collection letter layout is removed from the master list.

 

 

 

 

 

Related Topics

Collections Admin

Actions & Action Series Tab

Collector Groups Tab

Guarantor Collections Tab

Insurance Collections Tab

Denial Collections Tab

Pre-Collections Tab

External Collections Tab

Collection Letters Tab

Collection Letter Page

Creating Actions

Creating Action Series

Updating Actions / Action Series

Creating Denial Assignment Rules

Updating Denial Assignment Rules

Creating External Collection Assignment Rules

Updating External Collection Assignment Rules

Creating Collection Letters

Updating Collection Letters

Previewing Collection Letters

Related Training/Support Documentation

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