Overview
The Collections Admin pages are comprised of seven tabs:
- Actions & Action Series Tab
- Collector Groups Tab
- Guarantor Collections Tab
- Insurance Collections Tab
- Denial Collections Tab
- Pre-Collections Tab
- External Collections Tab
- Collection Letters Tab
The Actions & Action Series tab is used to manage actions and actions series established in Connect. Actions/series can be created, updated, or deleted from this page.
All action management activities are completed from this page, including status and type definition, as well as practice and letter associations.
- Actions created and updated here are available from Action drop down options when creating collections tasks for applicable practices / collection types (Guarantor and/or Insurance).
All action series management activities are completed from this page, including the ordering and inclusions of relevant actions, setting days before next action generation, and letter associations.
- Action Series created and updated here are available from Action Series drop down options when creating collections tasks for applicable practices / collection types (Guarantor or Insurance).
Field Definitions
Field | Type | Required | Description |
|---|---|---|---|
| Filters Section | |||
| Action Type | Drop Down | No | Allows the list of Actions/Action Series to be filtered by type (Action, Series) |
| Action Name | Free Text | No | Actions/Action Series to be filtered by name. As you type, the list is filtered to show only those that match what was typed. To restore the list to all actions/action series, clear the contents of the filters. |
| Collection Type | Drop Down | No | Actions/Action Series to be filtered by collection type (Guarantor, Insurance, Guarantor/Insurance). |
| Letter | Free Text | No | Actions/Action Series to be filtered by letter. As you type, the list is filtered to show only those that match what was typed. To restore the list to all actions/action series, clear the contents of the filters. |
| Action & Action Series Section | |||
| Action Type | Display Only (Pulled from created/updated Action/Action Series) | Yes | Identifies if the action is of Action or Action Series type. Action Series are most often used for letters. Actions and Action Series are created as generic or enterprise-level actions and then assigned to specific practices for usage. |
| Action Name | Display Only (Pulled from created/updated Action/Action Series) | Yes | User defined Action or Action Series name. Information in () following a name is the letter name associated with that action series task. |
| Collection Type | Display Only (Pulled from created/updated Action/Action Series) | Yes | Identifies if the Action or Action Series pertains to Guarantor, Insurance, or Guarantor/Insurance (both) Collections tasks. |
| Letter | Display Only (Pulled from created/updated Action/Action Series) | No | The list of collection letter layouts you can assign to an action. The collection letter is created in Connect for the applicable action. |
| Next Action | Display Only (Pulled from created/updated Action/Action Series) | No | The next action performed in the collection effort, for example, telephone call, follow up call, reminder letter, demand letter, or final letter. The Next Action is the list of actions that have been defined. To specify the next action, select an action from the list. The Action Type and Collection Type must be selected before you can specify the next action. The Next Action drop down is only enabled when Action is selected for Action Type. (If Series is selected, next action is defined automatically.) |
| Follow-up Days | Display Only (Pulled from created/updated Action/Action Series) | No | The number of days that must lapse before the next action occurs. The value specified becomes the trigger for the next action to perform. |
| Status | Display Only (Pulled from created/updated Action/Action Series) | Yes | Identifies if the Action or Action Series is currently Active or Inactive. |
| Show Inactive | Checkbox | No | The Show Inactive checkbox allows you to display or hide inactive actions and action series. The checkbox defaults to unchecked; inactive actions/action series are not displayed unless the box is checked. |
Button Descriptions
Field | Shortcut Keys | Description | Step-by-Step Guides |
|---|---|---|---|
| Create | [Alt] + [C] | To create an Action or Action Series | |
| Update | [Alt] + [U] | To update an Action or Action Series | Updating Actions / Action Series |
Delete | [Alt] + [D] | To remove an Action or Action Series |
To make an action or action series inactive, rather than delete it, double-click it and mark the Inactive checkbox on the Action & Action Series: [name] page that displays. |