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Overview

The Collections Admin pages are comprised of seven tabs:

The Pre-Collections tab includes rules that determine how service fee lines are selected for pre-collections processing. This service is provided by TSI, formerly Transworld Systems, and requires setup by Cognizant. If you do not have this service set up for a practice, the pre-collections options are not available.

How to Get Here?

To open the Pre-Collections tab:

From the Home Page:
From the Menus:
  1. Click Collections Admin from the Admin list.
  2. Click the Pre-Collections tab.
  1. Open the Admin menu and select Collections Admin.
  2. Click the Pre-Collections tab.

 


 

Field Definitions

Field

Type

Required

Description

PracticeDrop DownYesServes as a filter to display the practice-specific Pre-Collections task rules.
Pre-Collection Task Creation Section

 

 

Specifies the day and dollar thresholds that determine when service fee lines are selected for pre-collections processing. If the practice is enrolled in the Transworld pre-collections service, these thresholds are required. If the practice is not enrolled in the Transworld pre-collections service, these options are not available.

Generate a pre-collection task when the outstanding account balance is greater than $______, AND 

Free Text

(Numeric)

 

The portion of the outstanding balance on a guarantor account that is in guarantor responsibility. This threshold is used by the automated pre-collections process for selecting service fee lines from active AR of a guarantor account based on the outstanding balance of the guarantor account.

In Connect Back Office, the automated pre-collections process uses this threshold for selecting service fee lines from active AR for pre-collections based on the outstanding balance of the guarantor account. Service fee lines that have an outstanding balance greater than the amount specified as the dollar threshold will be queued for the pre-collections Start file.

The balance is more than _____ days past due, AND

Free Text

(Numeric)

Yes - if enrolled in Transworld pre-collection services

Specifies the number of days the guarantor account is past due from the date of guarantor responsibility. This threshold is used by the automated pre-collections process.

In Connect Back Office, the automated pre-collections process uses this threshold for selecting service fee lines from active AR for pre-collections based on the age of the outstanding balance and the date of responsibility. Service fee lines that have an outstanding balance older than the number of days specified as the day threshold will be queued for the pre-collections Start file.

No guarantor payment of $_____ or _____% whichever is higher, has been made in the last _____ days.

Free Text

(Numeric)

Yes - if enrolled in Transworld pre-collection services

Determines the minimum payment amount, or the percentage for calculating the minimum payment, on the outstanding balance that can be accepted to exclude the service fee line from the pre-collection process. The statement also considers a set number of days to check for payments.

For example, suppose the Days Past Due Threshold is set to 75 days and the Exclusion number of days is set to 35. All services fee lines in guarantor responsibility that are past due 75 days or more will be selected. Of those service fee lines, only the ones that have had a payment applied within the last 35 days are excluded from pre-collections.  

Typically, this amount is set to a few days past the statement cycle (for example, 35 days) to allow the guarantor time to make a payment before sending the service fee line to pre-collections.

To exclude service fee lines, you must specify the number of days, and then either the minimum dollar amount or percentage of the balance, or both. If you specify both a dollar amount and a percentage, the larger value of the two will be used to determine whether the service fee line will be excluded.

Pre-Collection Rules Section   
Send thank you letter when fees are paid in full CheckboxNoInserts the flag in the Stop file for alerting the pre-collector to send a thank you letter when the fees are paid in full.
Exclude external collections adjustments in Stop FileCheckbox No

If a service line's last transaction code is EXCOL (external collections), you can opt to exclude this from Stop files.

Exclude accounts on statement hold from being included in Start FileCheckboxNoIf checked, services for accounts that are currently set to hold statements are no included during Start File creation.

 


 

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