Release Notes

Back Office

Accounts

3823

Modified roll-to process to allow changing responsibility for multiple non-zero balance service fees for the associated case at one time.

In addition, modified the Service Lines table to include the following fields: Date of Service, CPT, ASA, Modifier, Provider, Current Responsibility, Balance, and Note.

Modified the system generated note to be in the following format:

Date of Service: [MM/DD/YYYY], Procedure: [CPT/ASA Modifiers], Provider: [Last, First Middle], Prior Responsibility: [Last, First Middle], Updated Responsibility: [Last, First Middle], Note: [Text]

10339

Added the Provider’s credentials in parentheses following the Provider name in the Service Line Details section of the Account / Active AR tab.

10346

Modified roll-to process to allow rolling a service fee to a guarantor even if the service contains an insurance plan that is set to disallow guarantor responsibility. A warning message will display asking the user to confirm the action before rolling the responsibility to the guarantor.

10587

Added new Refund Note Type on the Account/Notes page to create and view refund notes.

Cases

5184

Added logic to auto-populate diagnosis code link for cases that contain only one diagnosis code.

Claims

9405

Increased the character limit in Box 31 of NUCC 1500 paper claim form to 24 characters.

10239

Modified electronic claim generation to eliminate claim rejections for invalid special characters.

Denial Management

6695

Modified functionality to allow updates to the following fields on system denial codes:

• Roll To
• Statement Label
• Adjustment (Allowed/Disallowed)
• Writeoff (Allowed/Disallowed)

Payers & Plans

10219

Modified functionality to not refresh the Payer & Plans tables (expanded/collapsed trees) upon accessing a form and returning to the Payers & Plans page.

Payment Batches

5772

Added the ability to select a new Responsible Party for a service fee line when performing an insurance recoup.

10703

Updated the Expected Amounts category to display correctly on the Payment Batches page.

10720

Modified the Unlink button hotkey on the Payment Batch: [ID] / Image Batches tab to be ALT+N.

Practices

5084

New section added to the Practice / Statements tab titled: Statement Hold Removal. The section adds the ability to automate statement hold removal for zero balance service fees and includes two checkboxes (unchecked by default):

• Remove account statement hold when balance reaches zero
• Remove service line statement hold when balance reaches zero

Pre-Collections/ Transworld

10701

All Transworld references (menus, pages, buttons, etc.) in Connect have been renamed Pre-Collections.

Roles

9480

Added new right to Back Office Roles for Case – Exclude from Concurrency to give update permission to specific users of the Exclude from Concurrency Checking checkbox on a case.

10682

Corrected permissions on Fee Schedules, so a user with Update access can recalculate expected fee schedules.

Small Balance Writeoff

5664

Added Select All/None button to Small Balance Writeoff page.

Statements

6734

Added the ability to automatically generate statements for practices configured for DMA via the Admin > Practice / Statements tab.

Support

10651

Support Links on the Home page were updated:

• Removed: http://www.logmein123.com
• Added: www.fastsupport.com

Back Office / Portal

Reports

4412

Created new Account Note Detail report.

7546, 9653, 9654, 9655

Created new Audit Trail report.

Audit trail support added for the following Security topics: Password Policy, Roles, and Users.

9235

Created new Find Report tab to search for a report that includes specific criteria.

9245

Created new External Collection Analysis Detail report.

9251

Created new Case Analysis Detail report.

9262

Created new Claim Activity Detail report.

10067

Created new External Collection Payment Detail report.

Back Office

Accounts

10537

Changed the Search button hotkey to Alt + E on the Accounts / Notes tab.

10550

Resolved issue preventing Notes tab to not display as red when notes are present.

10585

Resolved issue causing the wrong NPI information to display when clicking the Plan hyperlink from the Account / Active AR tab.

10684

Resolved issue causing an error when closing tabs that include an IPYMT distribution.

Cases

9187

Modified claim logic to ensure the emergency modifier is billed with the corresponding anesthesia procedure.

9232

Modified functionality to disallow saving an updated case without a procedure code.

10227

Fixed issue that was generating a java error when opening the Coding window.

Charge Batches

10769

Fixed the Search window on the Charge Batches / Cases tab to properly display the Facility field.

Claims

10125

Resolved issue causing Box 19 on the Paper Claim to display 0 min, even with time for the Directed Only Nurse on the case.

Collections

9037

Modified logic so collection tasks cannot be assigned to a user without access to the associated practice.

9607

Modified the Create Action window on the Guarantor or Insurance tab to allow for resizing.

10586

Fixed issue preventing the Next Action Date from populating when adding collection actions.

Denial Management

10692

Fixed issue allowing contractual write-off in payments when using denial code with contractual write-off disallowed.

Fee Schedules

10196

Fixed focus of cursor to be in the Code field after clicking Save & Add Next for procedures being added in the Fee Schedule / General Procedures tab.

10503

Resolved issue preventing the Mod field from displaying the modifier when selecting a code with a modifier in the Code field.

General

9128

Resolved issue preventing videos from opening and playing when accessed from Connect’s Online Help.

10433

Corrected search logic to be case insensitive when using modern report filters.

10502

Modified multiple FX search forms to return case insensitive results.

10511

Resolved issue preventing “Force all typing to Uppercase” selection from working correctly on some Back office forms.

Image Batches

5852

Resolved issue that caused duplication of image sets when cloning/rebilling a case.

7194

Modified hot key functionality on the Image Viewer page to allow ALT+PAGE UP and ALT+PAGE DOWN to move between images.

Payment Batches

7733

Resolved issue preventing payment batch search results from displaying if more than 1000 records returned in the search results.

5292

Resolved issue generating an error message when creating a new insurance payment and entering a claim number when TAB key set as ENTER key in Preferences.

10336

Resolved issue causing the New Balance field in insurance payment calculate incorrectly.

People

10718

Fixed issue causing the Person window to sometimes load behind the search form on the following pages:

• Manage > People
• Manage > Statement Batches
• Admin > Fee Schedule

Practices

10659

Fixed issue preventing the Practice page from closing after updating and saving it.

10698

Fixed issue allowing collectors not affiliated with a practice to display on the Admin > Practices > Practice [ID] > Guarantor Collections and Insurance Collections tabs.

Pre-Collections/ Transworld

9877

Resolved issue causing Pre-Collection Stop file to include accounts that have been configured to be excluded.

Procedure Categories

10504

Resolved issue preventing Procedure Codes from displaying correct information when exported to Excel.

Procedure Codes

10644

Fixed issue causing slowness when creating a new code and clicking Save & Add Next.

10708

Fixed issue generating an NPE error when performing a Procedure Code search.

Reports

10299

Fixed issue generating an error when trying to save the Provider Details report.

10300

Fixed issue preventing Custom fields from appearing in the Charge Analysis Detail report.

10707

Fixed Custom Fields column headers to display correctly in the Charge Analysis report.

Suspense

7325

Modified functionality to display the refund of a suspense payment as grayed out and highlighted in yellow.

Reportal

Reports

9752

Fixed issue when drilling into the Financial Activity by Performing Provider report and the charges billed display the next accounting period.