Reporting an Issue
When reporting issues, the following information is required:
| Option | Description |
|---|---|
| Application | The name of the application where the problem occurred. |
| Subject | A short, succinct description of the problem. |
| Description | A detailed description of the problem that includes the following information:
Provide information about whether the issue occurs in multiple places of the application. If the problem occurs in multiple practices, provide practice, account numbers, and transaction details (claim number, payment ID, case ID, and other). |
| Steps to Reproduce | The exact steps that must be taken to reproduce the problem. |
Adding Comments or Attachments
After you submit the ticket, you can add comments to further identify the issue or attach any documentation that will help Client Services research and resolve your issue.
| Step | Instructions |
|---|---|
| 1 | Click the View Tickets tab. |
| 2 | Click the ticket to which you want to add comments or attachments. |
| 3 | Do one of the following:
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| 4 | Follow the onscreen instructions for the action you are performing.
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