Applying Rescinded External Collections Payments

Complete this task to recoup funds from one external collections payment and distribute it to another. You may distribute the funds to a different account or the same account (e.g., for assigning commission).

This is a two-part process:

Recoup the funds from a particular external collections transaction.
Distribute the recouped funds to another collections payment.

Posting a recoup may be performed after a payment has been refunded to a payer.

Step-By-Step Guide

Step	Instructions	Additional Information
1	From the Payment: New or Payment: [ID] page of an external collections payment, click the Recoup tab.
2	From the Recoup tab, click Recoup (or press Alt + E). The Search Criteria window for the external collections recoup opens.
3	Use the Search Criteria field to conveniently find the external collections line item from which you want to recoup. The information displays in the External Collections Recoup window.
4	Check the Show Zero Balances option to display service fee lines that have a zero balance. After the desired external collections line item has been selected, the Amount and Note fields become available.
5	Enter the dollar amount you wish to recoup in the Amount field.
6	Enter the reason the funds are being recouped in the Note field.
7	Do one of the following: To save and add another rescinded payment, click Save and Add Next (or press Alt + V). Repeat steps above for each payment you are rescinding. To save and close, click Save (or press Alt + S). The Recoup window closes and the transactions are listed in the Recoup tab.
8	From the Payment / Distributions tab, click Add Next (or press Alt + N). The Add Distribution window opens.
9	Distribute the funds that were recouped from the rescinded payments.
10	When you are finished, click Save (or press Alt + S).