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About Connect Help

 What's New?

Support Documentation

Welcome to Connect, a platform consisting of multiple applications used for managing elements related to medical billing.

The Help Documentation guides you through using Connect via topics which provide:

  • Page, window, and field definitions
  • Step-by-step guides for common system processes
  • Links to helpful training videos and support documentation
  • Access to current and past release notes

The latest Connect release is 24.1. Highlights of this release include the following:

Code Updates

  • Added 2024 Q1 code updates:
    • WPC Taxonomy Codes

Eligibility

  • Modified logic for automatic Eligibility checks so that if Automatic Eligibility submission is turned on, Connect will exclude an Eligibility check for the current case when any other case with the same Plan/Person/Subscriber ID has already been submitted for an Eligibility check in X number of days prior to the current case’s DOS.
  • Fixed issue that is generating an Eligibility Status of Cannot Display Benefit Data.

Payment Batches

  • Added EFT to the Transaction Type dropdown options on the Create External Collections Payment page.

Practices

  • Fixed issue preventing inactive practices from displaying when the Show Inactive checkbox is selected.

Providers

  • Removed the Can Schedule checkbox from the Provider 

Refunds

  • Added Patient Name to the Manage > Refunds
  • Added Patient Name to the Refunds search criteria.

Reports

  • Updated the Practice Performance Summary – DOS report:
    • The Primary/Secondary/Tertiary Group By dropdown option was updated from Provider to Rendering Provider.
    • The following options were added to the Primary/Secondary/Tertiary Group By field: Case Reporting Type, Performing Provider, Procedure Code, Referring Provider, Place of Service, and Type of Service.
  • Updated logic of Practice search criteria across all reports to be run for All Practices Not Deleted. Practices that have been set to Inactive will not be returned in the search results when all practices are selected.

To view the full release notes for the current Connect release, click here

Latest Training Tutorials

Some Help topics include video tutorials, tip sheets, or how-to-guides, which provide visual, step-by-step instructions on how to complete the task. Click one of the links below to access the topics with related materials.

**Scroll to the bottom of the linked page to find the associated video or document.**

This link has all the session recordings for you in one place!

    • Editing Payments (8/25/23)
    • Submitting Support Tickets (6/28/23)
    • DMA eStatements (4/25/23)
    • Moving Money Between Ext. Coll. & Active AR (9/29/22)
    • Rebills, Rebills, Rebills (2/22/23)
    • Working the Collections Queue (3/22/23)
  • User Summit

 

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Copyright

This documentation contains copyright protected, confidential, and proprietary trade information of Cognizant and may not be copied, distributed, or disclosed without prior written permission. This documentation is subject to change without notice and does not represent any expressed or implied commitments by Cognizant. The software described in this documentation is furnished under a License Agreement and may be used or copied only in accordance with the terms and conditions of the agreement. 

Third Party company names and product names may be referenced in this documentation and may be claimed as trademarks by their respective companies; it is not the intention of Cognizant to claim any such names as its own. Throughout this documentation, trademarked names may be used. All person names and information in Connect Help documents are fictitious. Any resemblance to real persons, living or dead, is purely coincidental.  

©2006-2024 Cognizant. All Rights Reserved. Crosswalk materials are © 2024 American Society of Anesthesiologists. Relative Value Guide materials are © 2024 American Society of Anesthesiologists. Crosswalk and Relative Value Guide are registered trademarks of the American Society of Anesthesiologists.

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