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About Connect Help
What's New?
Support Documentation
Welcome to Connect, a platform consisting of multiple applications used for managing elements related to medical billing.
The Help Documentation guides you through using Connect via topics which provide:
- Page, window, and field definitions
- Step-by-step guides for common system processes
- Links to helpful training videos and support documentation
- Access to current and past release notes
The latest Connect release is 24.2.22. Highlights of this release include the following:
Charge Batches
Updated logic to prevent use of special characters in the Override Procedure Description text field.
- Fixed issue that was generating an internal database error when submitting a case with a non-anesthesia pseudo code.
Claim Holds
Renamed the Days column in Admin / Claims Holds to be Hold # of days from DOS.
Collections
- Added new Days Outstanding column to the Collections / Guarantor tab. Age in days is displayed based on the oldest DOS in guarantor responsibility.
- Fixed issue causing the Procedure Amount and Claim ID to not display correctly in the Collections / Insurance / Service Line Details tab when a bill is split.
Payment Batches
- Fixed issue preventing service line totals from updating in real-time when posting manual distributions.
Practices
- Added new report option to the Practice / General Practice Information / Generate Reports window: AR Aging – Practice, Facility.
Providers
Modified Provider terming functionality logic to allow Referring Providers to be termed.
Reports
Added new Deposit Analysis Tree Detail report.
Updated the Anesthesia Case Utilization – Performing Provider Output report:
Added new Referring Providers search filter.
Suspense
Added functionality for anything posted or moved to Suspense originating from a Payment Batch with images: the images will now follow the workflow in and out of Suspense.
New View Attachment button added to the Suspense page.
New column added to Suspense page to display a paperclip if an attachment is associated with the line item.
To view the full release notes for the current Connect release, click here.
Latest Training Tutorials
Some Help topics include video tutorials, tip sheets, or how-to-guides, which provide visual, step-by-step instructions on how to complete the task. Click one of the links below to access the topics with related materials.
**Scroll to the bottom of the linked page to find the associated video or document.**
- Release-specific webinars
- Accounts
- Back Office Reports
- Charge Entry
- Collections
- Eligibility
- Fee Schedules
- Portal Reports
- Reportal
- Report Permissions
- Spotlight Sessions
This link has all the session recordings for you in one place!
- Editing Payments (8/25/23)
- Submitting Support Tickets (6/28/23)
- DMA eStatements (4/25/23)
- Moving Money Between Ext. Coll. & Active AR (9/29/22)
- Rebills, Rebills, Rebills (2/22/23)
- Working the Collections Queue (3/22/23)
- Statement Processing
- User Summit
This documentation contains copyright protected, confidential, and proprietary trade information of Cognizant and may not be copied, distributed, or disclosed without prior written permission. This documentation is subject to change without notice and does not represent any expressed or implied commitments by Cognizant. The software described in this documentation is furnished under a License Agreement and may be used or copied only in accordance with the terms and conditions of the agreement.
Third Party company names and product names may be referenced in this documentation and may be claimed as trademarks by their respective companies; it is not the intention of Cognizant to claim any such names as its own. Throughout this documentation, trademarked names may be used. All person names and information in Connect Help documents are fictitious. Any resemblance to real persons, living or dead, is purely coincidental.
©2006-2024 Cognizant. All Rights Reserved. Crosswalk materials are © 2024 American Society of Anesthesiologists. Relative Value Guide materials are © 2024 American Society of Anesthesiologists. Crosswalk and Relative Value Guide are registered trademarks of the American Society of Anesthesiologists.