Connect Help is currently under construction. Additional topics are forthcoming and will be added to the site as they are written.

The latest Connect release is 22.12. Highlights of this release include the following:

Eligibility

• New Eligibility functionality added to Connect with the ability to: 
  • Submit Eligibility Inquiries
  • Receive real-time Eligibility response

(Be sure to watch the Release Highlights Video for additional detail and a demo!)

Please note:

• This functionality is currently only available to clients using TriZetto as their clearinghouse. (TriZetto Eligibility will be expanded to be used with other clearinghouses in future releases.)
• Using Connect's Eligibility functionality requires sign up (including payer enrollment if required) and some back-end setup by our team. 

Access Restrictions

• Fixed issue generating a server error message when selecting the Enable IP Address Restrictions checkbox on the Access Restrictions page.

Charge Batches

• System check added to prevent adding, updating, or deleting Case Hold Reasons on submitted cases.

Claims

• Fixed issue causing incorrect Time Units to display on paper claims.

Code Updates

• Added 2022 Q1 code updates: CCI Edits, GPCI Codes.

Collection Letters

• Confirmation message added to the Collection Letter delete activity.

Collections Admin

• Fixed issue causing collection tasks created from payment entries to bypass Insurance Collection rules and assign the task to the wrong user.

• Fixed issue causing text to duplicate in the From/To fields of Collections Admin if the Force all typing to uppercase system preference is selected.

Payers & Plans

• Added new Case Time – Minutes worked option to the Box 24g drop down options on the Plan / Paper Claim Options tab.​​​​​​​​​​​​​​

Refunds

Claims

• Updated the system logic to populate the Place of Service from the claim line despite a General Excise Tax being applied.

Collections

• Fixed issue causing the Action, Next Action, and Next Action Date to not display on the Account / Collections tab or the Collections page if Action Series is selected when creating the collection rule.

• Fixed logic that was errantly allowing users to enter and save 2 letters in the Name Range field. 

• Resolved issue preventing the exporting of External Collection files when the Amount was $0.

EDC

• Added Clear Records option to the EDC Interface Configurations page to set automatic removal of unprocessed records after a set number of days.

EMC

• To accommodate work comp claims being sent to TriZetto, added clearinghouse claims option for the 2010CA REF*SY segment: Yes or No.

Facilities

• Modified Place of Service Types:

  • Added 10 – Telehealth Provided in Patient’s Home
  • Updated 02 – Telehealth Provided Other than in Patient’s Home
• Updated the Place of Service Types list to sort and display in numerical order on the Facility / General Facility Information tab.

Quality

• Modified AQI report to reflect version for 2022
• Modified the DLT104 refund check format to include: Plan, DOS, Patient Name, and Claim # information.
• Added Payee Address field to Refunds page.

Reports

• Created new Back Office/Portal report: Practice Detail.Portal reports: Account Summary, Payment Recoup

• Added new fields to the following reports:
  • Anesthesia Case Utilization -
Case
• • Performing Provider Output: Patient Gender, Place of Service
• Case Analysis Detail: Place of Service, Primary/Secondary Subscriber ID, Primary/Secondary Member ID, Primary/Secondary Group ID
• Charge Analysis Detail: Gender, Hold Statement, Rendering Provider NPI, Referring Provider NPI
• Insurance Payment Denial Detail: Payment Rank, Create Date, Case Reporting Type, Facility Case ID
• Payment Analysis Detail: Case ID, Facility Case Number, Check Number
• Practice Performance Summary: Malpractice RVU, Facility RVU, Non-Facility RVU
• Production Analysis Summary: Insurance Payments, Guarantor Payments

• Added new group by options to the following reports:
• Charge Payment Posting: Rendering Provider, Referring Provider
• Practice Performance Summary: Referring Provider, Place of Service, Type of Service
• Production Analysis Summary: CPT, ASA, Financial Class

• Added new report parameters to the following reports:
• Insurance Payment Denial Detail: Created Date in Date Mode
• Production Analysis Summary: Date Mode

• • Billing Analysis Group by Procedure Summary: Case Count, Total Insurance Payments
  • Practice Performance Summary: External Collections

• Fixed issue preventing general user (non-Admin) from seeing Financial Activity Summary reports in the saved reports folder
• Added logic to return all cases within the specified time range on the Anesthesia Case Utilization - Case Output report, regardless of the rendering provider’s time.
​​​​​​​Fixed issue with pulling and populating the correct default collector in the Insurance Collection Action Details report
• .

To view the full release notes for the current Connect release, click here. 

Some Help topics include video tutorials, tip sheets, or how-to-guides, which provide visual, step-by-step instructions on how to complete the task. Click one of the links below to access the topics with related materials.

**Scroll to the bottom of the linked page to find the associated video or document.**

• Release-specific webinars
• Accounts
  • Rebill 1 Switching Primary with Payments Posted
  • Rebill 1 Switching Primary
  • Rebill 2 Medicare Forwarded Claim
  • Rebill 2 Missing Secondary
  • Rebill 3 Void Claim
  • Corrected Claims (Paper & Electronic)
• Back Office Reports
  • Balancing Connect Report Values
• Charge Entry
  • Extreme Age and Emergency Modifier Codes
• Collections
  • Actions & Action Series
  • Collector Groups
  • Denial Collections
  • Insurance Collections
  • Guarantor Collections
• Eligibility
  • Eligibility Functionality Demo
• Fee Schedules
  • Cloning Fee Schedules
• Portal Reports
  
  • Understanding Portal Dashboards
  • Balancing Portal Dashboard Values
• Report Permissions
  
  • Report Permissions
  • Configuring Report Permissions and Roles