The latest Connect release is 2224.2.42. Highlights of this release include the following:

Claims

• New OWCP 1500 paper claim form option added to the Plan / Claims / Paper Claim Format field.

• Cleaned up the Paper Claim template options:

  • Added OWCP 1500 to the Preferences > Paper Claim field dropdown.
  • Alphabetized the options in the dropdown list.
  • Removed invalid paper claim forms from the dropdown list.

• ​​​​​​​Fixed issue causing a mismatch between the payer/plan combo on a generated claim and the displayed value on the submitted case or Active AR tab.

Codes

• Updated Connect with 2023 ICD-10-CM Diagnosis Codes.

Eligibility

• Added two new columns to the Case / Patient, Guarantor & Insurance / Insurance section
  • ​​​​​​​​​​​​​​Eligibility Status populates with the most recent eligibility check response: Active, Inactive, Rejected.
  • Last Checked populates with the corresponding date of the last eligibility check.

• Added new button to the Case / Patient, Guarantor & Insurance / Patient section: 
  • When clicked, the Review Eligibility button opens the Eligibility tab, filtered on the selected patient.

• ​​​​​​​Modified logic on Check Eligibility window to only display one row per insurance on a case to eliminate multiple submissions.

Accounts

• Added Inactivate Account checkbox to the Account / General tab to set accounts to inactive in Back Office.
• Fixed issue causing a paper clip icon to display after selecting a SVCFE, IPYMT, or GPYMT line item and errantly clicking View Attachment. The icon will only display if there is an attachment associated with the line.

Charge Batches

• Updated the Charge Batch / Charge Batch Information / Cases table:

• Added Place of Service, DOB, Eligibility Submitted fields
• Updated Status field header to Case Status
• Moved the Related Person section from the Case / Patient, Guarantor & Insurance tab to the Case / Additional Case Information tab.
• Removed the Code and ASA fields from the Case / Patient, Guarantor & Insurance / Paperwork Attachments section.
• Removed the Procedures grid table from the Create Paperwork Attachment window.

Code Updates

• Added 2024 Q1 code updates:
  • WPC Remittance Advice Remark Codes

ERAs

• Updated Claim field on the Resolve Payments page (in coordination with Importing ERA process) to allow for resizing and viewing the entire claim number.

Health Dashboard

• Updated the Help > Health Dashboard with current configuration requirements / recommendations:

Payers & Plans

• Updated logic to remove the A7 for secondary claims generated for Non-Medicare primary plans for Arizona Medicaid.

Practices

• Removed the Front Office section from the Practice / Miscellaneous tab.
• Added new Provider Name filter to the top of the Practice / Affiliated Providers tab.
• Fixed issue when maximizing or minimizing the Practice tab, the Save, Close, and Apply buttons disappear.
• Updated the following default values on the Practice / Statements tab:

Print Options Pane

• Only Use Remittance Address on Statements [checked]
• Office Hours field pre-filled with: 8AM-5PM MONDAY-FRIDAY

Statement Hold Removal Pane

• Remove account statement hold when balance reaches zero [checked]
• Remove service line statement hold when balance reaches zero [checked]

Pseudo Code Mappings

• Updated logic for creating, mapping, and billing ASA pseudo codes with a Type of Service Code - 7. 

Reports

• Updated the Financial Activity Summary – Payments to Line Items Detail report:
  • Added fields: Referring Provider NPI, Rendering Provider NPI
• Updated the Facility Detail report:
  • Added Place of Service field
• Updated the Account Adjustment Analysis Detail report:
  • Added Facility Case ID, Case Reporting Type, Billed Amount, Balance fields
  Added Resubmit Inquiry button to the Charge Batches / Eligibility tab.

To view the full release notes for the current Connect release, click here. 

Some Help topics include video tutorials, tip sheets, or how-to-guides, which provide visual, step-by-step instructions on how to complete the task. Click one of the links below to access the topics with related materials.

**Scroll to the bottom of the linked page to find the associated video or document.**

• Release-specific webinars
• Accounts
  • Rebill 1 Switching Primary with Payments Posted
  • Rebill 1 Switching Primary
  • Rebill 2 Medicare Forwarded Claim
  • Rebill 2 Missing Secondary
  • Rebill 3 Void Claim
  • Corrected Claims (Paper & Electronic)
  • Tip Sheet: Rebills
• Back Office Reports
  • Balancing Connect Report Values
• Charge Entry
  • Extreme Age and Emergency Modifier Codes
• Collections
  • Actions & Action Series
  • Collector Groups
  • Denial Collections
  • Insurance Collections
  • Guarantor Collections
  • Tip Sheet: Working the Collections Queue
• Eligibility
  • Eligibility Functionality Demo
• Fee Schedules
  • Cloning Fee Schedules
• Portal Reports
  
  • Understanding Portal Dashboards
  • Balancing Portal Dashboard Values
• Reportal
  
  • Tip Sheet: Migrated Ad Hoc Reports
• Report Permissions
  
  • Report Permissions
  • Configuring Report Permissions and Roles
• Spotlight Sessions

This link has all the session recordings for you in one place!

• • Editing Payments (8/25/23)
  • Submitting Support Tickets (6/28/23)
  • DMA eStatements (4/25/23)
  • Moving Money Between Ext. Coll. & Active AR (9/29/22)
  • Rebills, Rebills, Rebills (2/22/23)
  • Working the Collections Queue (3/22/23)
• User Summit
  • 2022 Session Questions/Answers