About Connect Help

 What's New?

Support Documentation

Welcome to Connect, a platform consisting of multiple applications used for managing elements related to medical billing.

The Help Documentation guides you through using Connect via topics which provide:

  • Page, window, and field definitions
  • Step-by-step guides for common system processes
  • Links to helpful training videos and support documentation
  • Access to current and past release notes

Connect Help is currently under construction. Additional topics are forthcoming and will be added to the site as they are written.

The latest Connect release is 22.3.5. Highlights of this release include the following:


  • Added Practice TIN information to the Claim Information Window (accessed via the Ins Plan link on the Account / Active AR tab).
  • Added the ability to filter the records displayed by a DOS range.


  • Modified Box 31 on the NUCC 1500 Paper Claim to now print the full Medical License Number on Row 2.

Code Updates

  • Completed the following Q1/Q2 code updates:
    • CCI Edits
    • CPT Short/Long Descriptions
    • HCPCS Short/Long Descriptions
    • Procedure RVU


  • Modified logic to allow ERA files to complete successfully when the address is not in the US or has been left blank.

Fee Schedules

  • Fixed issue preventing non-admin user with rights to Fee Schedules from creating, updating, or deleting records.


  • Added new columns to the Payment Analysis Detail report: Deductible, Copay, Coinsurance, Denial Code, Remark Code.
  • Modified the Financial Activity Summary – Charges Billed Detail report:
    • Added new columns: Patient Gender, Patient Address 1, Patient Address 2, Patient City, Patient State, Patient Zip Code, Rendering Provider NPI, Tertiary Payer, Tertiary Plan, Procedure Minutes, Modifier 5, Modifier 6.
    • Updated Modifier 1 field to display the concurrency modifier on the service line/using claim line.

To view the full release notes for the current Connect release, click here

Latest Training Tutorials

Some Help topics include video tutorials, tip sheets, or how-to-guides, which provide visual, step-by-step instructions on how to complete the task. Click one of the links below to access the topics with related materials.

**Scroll to the bottom of the linked page to find the associated video or document.**


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This documentation contains copyright protected, confidential, and proprietary trade information of Cognizant and may not be copied, distributed, or disclosed without prior written permission. This documentation is subject to change without notice and does not represent any expressed or implied commitments by Cognizant. The software described in this documentation is furnished under a License Agreement and may be used or copied only in accordance with the terms and conditions of the agreement. 

Third Party company names and product names may be referenced in this documentation and may be claimed as trademarks by their respective companies; it is not the intention of Cognizant to claim any such names as its own. Throughout this documentation, trademarked names may be used. All person names and information in Connect Help documents are fictitious. Any resemblance to real persons, living or dead, is purely coincidental.  

©2006-2022 Cognizant. All Rights Reserved. Crosswalk materials are © 2020 American Society of Anesthesiologists. Relative Value Guide materials are © 2021 American Society of Anesthesiologists. Crosswalk and Relative Value Guide are registered trademarks of the American Society of Anesthesiologists.

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