The latest Connect release is 2224.2.12. Highlights of this release include the following:

Eligibility

• New Eligibility functionality added to Connect with the ability to: 
  • Submit Eligibility Inquiries
  • Receive real-time Eligibility response

(Be sure to watch the Release Highlights Video for additional detail and a demo!)

Please note:

• This functionality is currently only available to clients using TriZetto as their clearinghouse. (TriZetto Eligibility will be expanded to be used with other clearinghouses in future releases.)
• Using Connect's Eligibility functionality requires sign up (including payer enrollment if required) and some back-end setup by our team. 

Access Restrictions

• Fixed issue generating a server error message when selecting the Enable IP Address Restrictions checkbox on the Access Restrictions page.

Charge Batches

• System check added to prevent adding, updating, or deleting Case Hold Reasons on submitted cases.

Claims

• Fixed issue causing incorrect Time Units to display on paper claims.

Code Updates

• Added 2022 Q1 code updates: CCI Edits, GPCI Codes.

Collection Letters

• Confirmation message added to the Collection Letter delete activity.

Collections Admin

• Fixed issue causing collection tasks created from payment entries to bypass Insurance Collection rules and assign the task to the wrong user.

• Fixed issue causing text to duplicate in the From/To fields of Collections Admin if the Force all typing to uppercase system preference is selected.

Payers & Plans

• Added new Case Time – Minutes worked option to the Box 24g drop down options on the Plan / Paper Claim Options tab.​​​​​​​​​​​​​​

Refunds

• Modified the DLT104 refund check format to include: Plan, DOS, Patient Name, and Claim # information.
• Added Payee Address field to Refunds page.

Reports

• Created new Back Office/Portal report: Practice Detail.

• Added new fields to the following reports:
• Anesthesia Case Utilization - Case Output: Place of Service
• Case Analysis Detail: Place of Service, Primary/Secondary Subscriber ID, Primary/Secondary Member ID, Primary/Secondary Group ID
• Charge Analysis Detail: Gender, Hold Statement, Rendering Provider NPI, Referring Provider NPI
• Insurance Payment Denial Detail: Payment Rank, Create Date, Case Reporting Type, Facility Case ID
• Payment Analysis Detail: Case ID, Facility Case Number, Check Number
• Practice Performance Summary: Malpractice RVU, Facility RVU, Non-Facility RVU
• Production Analysis Summary: Insurance Payments, Guarantor Payments

• Added new group by options to the following reports:
• Charge Payment Posting: Rendering Provider, Referring Provider
• Practice Performance Summary: Referring Provider, Place of Service, Type of Service
• Production Analysis Summary: CPT, ASA, Financial Class

• Added new report parameters to the following reports:
• Insurance Payment Denial Detail: Created Date in Date Mode
• Production Analysis Summary: Date Mode

• Added logic to return all cases within the specified time range on the Anesthesia Case Utilization - Case Output report, regardless of the rendering provider’s time.
• ​​​​​​​Fixed issue with pulling and populating the correct default collector in the Insurance Collection Action Details report.

Accounts

• Added Inactivate Account checkbox to the Account / General tab to set accounts to inactive in Back Office.
• Fixed issue causing a paper clip icon to display after selecting a SVCFE, IPYMT, or GPYMT line item and errantly clicking View Attachment. The icon will only display if there is an attachment associated with the line.

Charge Batches

• Updated the Charge Batch / Charge Batch Information / Cases table:

• Added Place of Service, DOB, Eligibility Submitted fields
• Updated Status field header to Case Status
• Moved the Related Person section from the Case / Patient, Guarantor & Insurance tab to the Case / Additional Case Information tab.
• Removed the Code and ASA fields from the Case / Patient, Guarantor & Insurance / Paperwork Attachments section.
• Removed the Procedures grid table from the Create Paperwork Attachment window.

Code Updates

• Added 2024 Q1 code updates:
  • WPC Remittance Advice Remark Codes

ERAs

• Updated Claim field on the Resolve Payments page (in coordination with Importing ERA process) to allow for resizing and viewing the entire claim number.

Health Dashboard

• Updated the Help > Health Dashboard with current configuration requirements / recommendations:

Payers & Plans

• Updated logic to remove the A7 for secondary claims generated for Non-Medicare primary plans for Arizona Medicaid.

Practices

• Removed the Front Office section from the Practice / Miscellaneous tab.
• Added new Provider Name filter to the top of the Practice / Affiliated Providers tab.
• Fixed issue when maximizing or minimizing the Practice tab, the Save, Close, and Apply buttons disappear.
• Updated the following default values on the Practice / Statements tab:

Print Options Pane

• Only Use Remittance Address on Statements [checked]
• Office Hours field pre-filled with: 8AM-5PM MONDAY-FRIDAY

Statement Hold Removal Pane

• Remove account statement hold when balance reaches zero [checked]
• Remove service line statement hold when balance reaches zero [checked]

Pseudo Code Mappings

• Updated logic for creating, mapping, and billing ASA pseudo codes with a Type of Service Code - 7. 

Reports

• Updated the Financial Activity Summary – Payments to Line Items Detail report:
  • Added fields: Referring Provider NPI, Rendering Provider NPI
• Updated the Facility Detail report:
  • Added Place of Service field
• Updated the Account Adjustment Analysis Detail report:
  • Added Facility Case ID, Case Reporting Type, Billed Amount, Balance fields

To To view the full release notes for the current Connect release, click here. 

Some Help topics include video tutorials, tip sheets, or how-to-guides, which provide visual, step-by-step instructions on how to complete the task. Click one of the links below to access the topics with related materials.

**Scroll to the bottom of the linked page to find the associated video or document.**

• Release-specific webinars
• Accounts
  • Rebill 1 Switching Primary with Payments Posted
  • Rebill 1 Switching Primary
  • Rebill 2 Medicare Forwarded Claim
  • Rebill 2 Missing Secondary
  • Rebill 3 Void Claim
  • Corrected Claims (Paper & Electronic)
  • Tip Sheet: Rebills
• Back Office Reports
  • Balancing Connect Report Values
• Charge Entry
  • Extreme Age and Emergency Modifier Codes
• Collections
  • Actions & Action Series
  • Collector Groups
  • Denial Collections
  • Insurance Collections
  • Guarantor Collections
  • Tip Sheet: Working the Collections Queue
• Eligibility
  • Eligibility Functionality Demo
• Fee Schedules
  • Cloning Fee Schedules
• Portal Reports
  
  • Understanding Portal Dashboards
  • Balancing Portal Dashboard Values
• Reportal
  
  • Tip Sheet: Migrated Ad Hoc Reports
• Report Permissions
  
  • Report Permissions
  • Configuring Report Permissions and Roles
• Spotlight Sessions

This link has all the session recordings for you in one place!

• • Editing Payments (8/25/23)
  • Submitting Support Tickets (6/28/23)
  • DMA eStatements (4/25/23)
  • Moving Money Between Ext. Coll. & Active AR (9/29/22)
  • Rebills, Rebills, Rebills (2/22/23)
  • Working the Collections Queue (3/22/23)
• User Summit
  • 2022 Session Questions/Answers