Connect Help is currently under construction. Additional topics are forthcoming and will be added to the site as they are written.

This is a TEST.

The latest BASCONNECT^TM release is 1819.31. Highlights of this release include the following:

Accounts

• Added the ability to copy and paste Account Notes within Connect.
• Added search functionality to only return accounts with balance greater than zero.
• Added Claim Holds designation to Active AR tab.
• Modified Stop Pre-Coll button functionality to send account's pre-collection code as Suspend rather than Cancel in the Stop File.
• Added Guarantor's Date of Birth to the General tab.
• Added window to immediately display newly created account's ID upon creation via the File > New > Account process.

Charge Entry

• Added the ability to override expected allowed fee schedule during case creation.
• Added the ability to apply payments during case creation.

External Collections

• Added confirmation window to Post All functionality.
• Modified the Pending and Transactions tab search windows to include new and modified fields.

General

• Export functionality modified to export data in a number format, so further calculations, e.g., summing, can be performed on the information in Excel.

Image Batches

• New Image Batch window now displayed when creating an Image Batch from a Charge Batch, allowing users to update Image Batch details.

Password Policy

• Added ability to disable a Connect user's account after a designated number of days of inactivity.

Payers & Plans

• Added new Bill CRNA Only option to the Insurance Plan / Anesthesia tab.

Payment Batches

• Added the ability to override expected allowed fee schedule during payment entry process.
• Show Inactive checkbox added to Filters section to hide payer child plans that are no longer active.

Practices

• Added option to exclude accounts with statement holds from being included in the TSI Start File.

Preferences

• Added ability to designate default practice when creating an Image Batch.
• Added ability to select auto-launch of Search Criteria window when opening the Statement Batches page.

Reports

• Modified the Charge Analysis Detail report:
• Adjustments column split into two columns: Adjustments - Negative, Adjustments - Positive
• New columns added: Reversals - Insurance, Reversals - Guarantor, Reversal - Suspense
• Place of Service added to report output

Statement Batches

• confirmation message: “Would you also like to deny associated pending external collection adjustments?” when changing the responsible party on a service line that contains a pending external collection adjustment.

Charge Entry

• Added logic to auto-populate the Type of Service field with value of '7' when an ASA code is entered on the Coding tab.

Collections Admin

• Collections Admin topic added to consolidate all collections administration activities.
• The streamlined and/or modified activities include:
• Creation of actions, action series, and collections assignment rules at the enterprise-level, with the ability to customize by practice, as needed.
• New Action Series functionality allows the user to create a pre-defined set, or grouping, of actions.
• New Collector Groups allow assignment of multiple users to a common collector group for distribution of guarantor, insurance, and denial collection tasks.
• Tasks assignments for collector groups can be set up in one of two ways:
• Auto-assignment to users, evenly disbursed to individual members of a collector group.
• Assigned to a queue, where any member of the designated collector group can access and work the tasks.
• New Denial Groups allow creation of groups for assignment of collection tasks by denial code.

External Collections

• Added system logic to deny a pending external collection transaction if the service fee balance is reduced to zero after posting a guarantor or insurance payment.
• Added ability to create a guarantor collection task when denying a pending external collection transaction.

Fee Schedules

• Audit Trail tab added to the Fee Schedule page to review and monitor changes made to the fee schedule.

Manage Collections

• The Guarantor and Insurance tabs of the Manage > Collections page were modified to include sub-tabs providing an enhanced view of guarantor account and service line detail information. 
• The following activities can now be performed directly from the modified Collections tabs:
• Update guarantor and patient demographic information
• Generate demand statements
• Change account status
• Update statement processing
• Override next statement date
• Flag account as Returned Mail
• Create Account Notes
• View Attachments
• Rebill Claims 

Preferences

• Added tab to File > Preferences page to set preferences for the Manage > Collections page.

Reports

• Added the following fields to the Guarantor Collection Actions Detail and Insurance Collection Actions Detail reports:
• Original Balance
• Balance
• Payments

Roles

• Added new rights to Security > Roles to set permissions for updated Collections Admin functionalityAdded ability to to print preview statements in a preview window without marking the statements as printed.

To view the full release notes for the current Connect release, click here. 

Some Help topics include video tutorials, which provide visual, step-by-step instructions on how to complete the task. Click one of the links below to access the topics with related videos.

**Scroll to the bottom of the linked page to find the associated video.**

• Release-specific webinars
• Accounts
  • Rebill 1 Switching Primary with Payments Posted
  • Rebill 1 Switching Primary
  • Rebill 2 Medicare Forwarded Claim
  • Rebill 2 Missing Secondary
  • Rebill 3 Void Claim
  • Corrected Claims (Paper & Electronic)
• Back Office Reports
  • Balancing Connect Report Values
• Portal Reports
  • Understanding Portal Dashboards
  • Balancing Portal Dashboard Values
• Report Permissions
  
  • Report Permissions
  • Configuring Report Permissions and Roles