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Announcements

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Release: 24.2.3

Our next release is currently scheduled for deployment Tuesday evening, April 2, 2024.  During this time, the Connect application will not be available. 

Deployment Schedule:

  • BEGIN: Tuesday, 4/2/24 @ 9:00 P.M. CST
  • COMPLETION: Wednesday, 4/3/24 @ 4:00 A.M. CST
Spotlight SessionTopic:Moving Money Between External Collections and Active AR
  • Date: Thursday, Sept 29, 2022
  • Time: 1:00 CDT
  • Where: Contact Client Services for the meeting URL
Annual User Summit

Save the Date! October 19-20, 2022

Be on the lookout! Registration and agenda details are coming soon. 

Upcoming Office Closures
  • Friday, November 11 (Veteran's Day)
  • Thursday/Friday, November 24-25 (Thanksgiving)


    Click the icons below to quickly jump in Help to: 

    Latest Release NotesTips & Tricks in ConnectContacting Us Info

    General TipsImage Added

    Admin Topics

    Manage Topics

    Portal / Reports Topics




    About Connect Help

     What's New?

    Support Documentation

    Welcome to Connect, a platform consisting of multiple applications used for managing elements related to medical billing.

    The Help Documentation guides you through using Connect via topics which provide:

    • Page, window, and field definitions
    • Step-by-step guides for common system processes
    • Links to helpful training videos and support documentation
    • Access to current and past release notes



    Tip

    The latest Connect release is 2224.2.42. Highlights of this release include the following:

    Claims

    • New OWCP 1500 paper claim form option added to the Plan / Claims / Paper Claim Format field.

    • Cleaned up the Paper Claim template options:

      • Added OWCP 1500 to the Preferences > Paper Claim field dropdown.
      • Alphabetized the options in the dropdown list.
      • Removed invalid paper claim forms from the dropdown list.
    • ​​​​​​​Fixed issue causing a mismatch between the payer/plan combo on a generated claim and the displayed value on the submitted case or Active AR tab.

    Codes

    • Updated Connect with 2023 ICD-10-CM Diagnosis Codes.

    Eligibility

    • Added two new columns to the Case / Patient, Guarantor & Insurance Insurance section
      • ​​​​​​​​​​​​​​Eligibility Status populates with the most recent eligibility check response: Active, InactiveRejected.
      • Last Checked populates with the corresponding date of the last eligibility check.
    • Added new button to the Case / Patient, Guarantor & Insurance Patient section: 
      • When clicked, the Review Eligibility button opens the Eligibility tab, filtered on the selected patient.
    • ​​​​​​​Modified logic on Check Eligibility window to only display one row per insurance on a case to eliminate multiple submissions.

    Accounts

    • Added Inactivate Account checkbox to the Account / General tab to set accounts to inactive in Back Office.
    • Fixed issue causing a paper clip icon to display after selecting a SVCFE, IPYMT, or GPYMT line item and errantly clicking View Attachment. The icon will only display if there is an attachment associated with the line.

    Charge Batches

    • Updated the Charge Batch / Charge Batch Information / Cases table:
      • Added Place of Service, DOB, Eligibility Submitted fields
      • Updated Status field header to Case Status
    • Moved the Related Person section from the Case / Patient, Guarantor & Insurance tab to the Case / Additional Case Information tab.
    • Removed the Code and ASA fields from the Case / Patient, Guarantor & Insurance / Paperwork Attachments section.
    • Removed the Procedures grid table from the Create Paperwork Attachment window.

    Code Updates

    • Added 2024 Q1 code updates:
      • WPC Remittance Advice Remark Codes

    ERAs

    • Updated Claim field on the Resolve Payments page (in coordination with Importing ERA process) to allow for resizing and viewing the entire claim number.

    Health Dashboard

    • Updated the Help > Health Dashboard with current configuration requirements / recommendations:

    Item

    Minimum

    Recommended

    Processor

    2 cores, 2.00 GHz

    4 cores+, 2.00+ GHz

    Memory

    8 GB

    8 GB

    Display

    1280x1024

    1920x1080

    Operating System

    Windows 10, 64-bit

    Windows 10, 64-bit

    Disk Space

    5 GB

    5 GB

    Payers & Plans

    • Updated logic to remove the A7 for secondary claims generated for Non-Medicare primary plans for Arizona Medicaid.

    Practices

    • Removed the Front Office section from the Practice / Miscellaneous tab.
    • Added new Provider Name filter to the top of the Practice / Affiliated Providers tab.
    • Fixed issue when maximizing or minimizing the Practice tab, the Save, Close, and Apply buttons disappear.
    • Updated the following default values on the Practice / Statements tab:

    Print Options Pane

    • Only Use Remittance Address on Statements [checked]
    • Office Hours field pre-filled with: 8AM-5PM MONDAY-FRIDAY

    Statement Hold Removal Pane

    • Remove account statement hold when balance reaches zero [checked]
    • Remove service line statement hold when balance reaches zero [checked]

    Pseudo Code Mappings

    • Updated logic for creating, mapping, and billing ASA pseudo codes with a Type of Service Code - 7. 

    Reports

    • Updated the Financial Activity Summary – Payments to Line Items Detail report:
      • Added fields: Referring Provider NPI, Rendering Provider NPI
    • Updated the Facility Detail report:
      • Added Place of Service field
    • Updated the Account Adjustment Analysis Detail report:
      • Added Facility Case ID, Case Reporting Type, Billed Amount, Balance fields
      Added Resubmit Inquiry button to the Charge Batches / Eligibility tab.


    To view the full release notes for the current Connect release, click here



    Note
    titleLatest Training Tutorials

    Some Help topics include video tutorials, tip sheets, or how-to-guides, which provide visual, step-by-step instructions on how to complete the task. Click one of the links below to access the topics with related materials.

    **Scroll to the bottom of the linked page to find the associated video or document.**

    This link has all the session recordings for you in one place!

      • Editing Payments (8/25/23)
      • Submitting Support Tickets (6/28/23)
      • DMA eStatements (4/25/23)
      • Moving Money Between Ext. Coll. & Active AR (9/29/22)
      • Rebills, Rebills, Rebills (2/22/23)
      • Working the Collections Queue (3/22/23)
    • User Summit


     

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    titleCopyright

    This documentation contains copyright protected, confidential, and proprietary trade information of Cognizant and may not be copied, distributed, or disclosed without prior written permission. This documentation is subject to change without notice and does not represent any expressed or implied commitments by Cognizant. The software described in this documentation is furnished under a License Agreement and may be used or copied only in accordance with the terms and conditions of the agreement. 

    Third Party company names and product names may be referenced in this documentation and may be claimed as trademarks by their respective companies; it is not the intention of Cognizant to claim any such names as its own. Throughout this documentation, trademarked names may be used. All person names and information in Connect Help documents are fictitious. Any resemblance to real persons, living or dead, is purely coincidental.  

    ©2006-2022 2024 Cognizant. All Rights Reserved. Crosswalk materials are © 2022 2024 American Society of Anesthesiologists. Relative Value Guide materials are © 2022 2024 American Society of Anesthesiologists. Crosswalk and Relative Value Guide are registered trademarks of the American Society of Anesthesiologists.