The latest Connect release is 24.2.1. Highlights of this release include the following:

Case Error Check

• A new rule (warning) was added to Case Error Check: A CRNA (Hospital Employed) cannot be involved in two cases at the same point in time.
• Case Error Rule 1025 (A directed provider cannot be involved in two cases at the same point in time.) was updated to ignore a Provider if the Provider is set with the Billing Type: CRNA (Hospital Employed).

Charge Batches

• Added Apply changes to all line items option to the Charge Batch / Charge Batch Information tab. Selecting this checkbox applies a change in the Accounting Date or Date of Service to all unsubmitted charges in the charge batch.

Collections

• Updated the Collections / Insurance Tab / Service Line Details Sub-tab:

• Switched the order of the 2^nd and 3^rd columns
• Added new fields: Fax, Website, Appeal Address 1/Address 2/City/State/Zip
• Renamed Address 1 to Plan Address1

Collection Letters

• Added appeals address fields to the Collection Letters data field options.
• Fixed issue generating an error message when updating a Collection letter.
• Fixed the Collection Letter tab to display the Back Office icon rather than the Admin icon.
• Fixed issue when updating a letter via the Collections > Collection Letters tab, the Collection Letter: New page opens instead of the Collection Letter: [Name] page.

Eligibility

• Updated Charge Batches / Eligibility tab logic to automatically refresh when a response is received.
• Fixed issue causing the checkboxes to not display as selected when running Eligibility Check.

Fee Schedules

• Fixed issue causing an error message when cloning a fee schedule.

Image Batches

• Added ability to bulk select and post scan batches.

Mobile Cases

• Removed Diagnosis Codes 1,2,3,4 from Admin > Mobile Case Options > Procedure Information.

Payers & Plans

• Added new Appeals Address pane to the Plan / General tab.

Providers

• Fixed issue preventing import of Providers.

Security

• Removed Front Office from the list of Rights Topics on the Security > Role > General Information
• Removed Front Office from the list of Reports Applications on the Security > Role > General Information 

To view the full release notes for the current Connect release, click here. 

Some Help topics include video tutorials, tip sheets, or how-to-guides, which provide visual, step-by-step instructions on how to complete the task. Click one of the links below to access the topics with related materials.

**Scroll to the bottom of the linked page to find the associated video or document.**

• Release-specific webinars
• Accounts
  • Rebill 1 Switching Primary with Payments Posted
  • Rebill 1 Switching Primary
  • Rebill 2 Medicare Forwarded Claim
  • Rebill 2 Missing Secondary
  • Rebill 3 Void Claim
  • Corrected Claims (Paper & Electronic)
  • Tip Sheet: Rebills
• Back Office Reports
  • Balancing Connect Report Values
• Charge Entry
  • Extreme Age and Emergency Modifier Codes
• Collections
  • Actions & Action Series
  • Collector Groups
  • Denial Collections
  • Insurance Collections
  • Guarantor Collections
  • Tip Sheet: Working the Collections Queue
• Eligibility
  • Eligibility Functionality Demo
• Fee Schedules
  • Cloning Fee Schedules
• Portal Reports
  
  • Understanding Portal Dashboards
  • Balancing Portal Dashboard Values
• Reportal
  
  • Tip Sheet: Migrated Ad Hoc Reports
• Report Permissions
  
  • Report Permissions
  • Configuring Report Permissions and Roles
• Spotlight Sessions

This link has all the session recordings for you in one place!

• • Editing Payments (8/25/23)
  • Submitting Support Tickets (6/28/23)
  • DMA eStatements (4/25/23)
  • Moving Money Between Ext. Coll. & Active AR (9/29/22)
  • Rebills, Rebills, Rebills (2/22/23)
  • Working the Collections Queue (3/22/23)
• User Summit
  • 2022 Session Questions/Answers