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Overview
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Menu Option Definitions
Menu Option | Shortcut Keys | Description |
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Accounts | [Alt]+[M]+[A] | Opens the Accounts page to update account information related to active AR and collections. You can also update contact information, suspend statements, |
print a statement for an account |
, or update general notes on the account. | ||
Address Corrections | [Alt]+[M]+[D] | Opens the Address |
Corrections page to manage address corrections from an |
imported address update file. | ||
Charge Batches | [Alt]+[M]+[C] | Opens the Charge |
Batches page to create, update, or delete charge batches and cases. | ||
Claims | [Alt]+[M]+[M] | Opens the Claims page to manage electronic claims submitted to a clearinghouse or payer, payer reports, and paper claims. |
Collection Letters | [Alt]+[M]+[O] | Opens the Collection |
Letters page to print collection letters generated for guarantor and insurance collection tasks. | ||
Collections | [Alt]+[M]+[L] | Opens the Collections page where you can create, update, or delete collections. |
Credit Balances | [Alt]+[M]+[N] | Opens the Credit Balances page to manage credit balances on Service Line and On Account balances. |
[Alt]+[M]+[M]
Opens the Claims page to manage electronic claims submitted to a clearinghouse or payer, payer reports, and paper claims
External Collections | [Alt]+[M]+[X] | Opens the External Collections page to work with service fee lines of guarantor accounts that have been transferred from |
guarantor collections to external collections. | ||
Image Batches | [Alt]+[M]+[B] | Opens the Image Batches page to attach and view charge batches and payment batches that contain sets of images related to documents pertaining to medical |
, charge, and payment records. For example, hospital admission forms, checks, and EOBs |
. | ||
Misc Income | [Alt]+[M]+[I] | Opens the Misc Income page to view transactions |
and reverse |
or refund transactions in miscellaneous income. | ||
Payment Batches | [Alt]+[M]+[P] | Opens the Payment Batches page to create, update, or delete payment batches. |
People | Not applicable | Opens the People page to manage the person records in |
the Connect platform. | ||
Pre-Collections | [Alt]+[T] | Opens the Pre-Collections page where you can create and export files for transferring accounts to the pre-collections service. Your practice must be enrolled with the pre-collection service and your Connect platform must be configured by Cognizant to use this functionality. If these conditions are not met, the Pre-Collections option is not available from the Manage menu. |
Refunds | [Alt]+[M]+[R] | Opens the Refunds page to view transactions and post refunded payments. |
Reports | Not applicable | Opens the Reports |
page to view and run standard Back Office reports. | ||
Revenue Advantage | Not applicable | Opens the Revenue Advantage page to export call files to Revenue Advantage and commit call results to the relevant guarantor accounts. |
Statement Batches | [Alt]+[M]+[S] | Opens the Statement Batches page to create, update, or delete statement batches. |
Suspense | [Alt]+[M]+[U] | Opens the Suspense page to view transactions, distribute monies in Suspense, and refund monies from Suspense |
Transworld
[Alt]+[T]
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