The Pre-Collections page is used to manage pre-collections start and stop files queued for transmission to the pre-collections service. Use the Pre-Collections page to:
View the list of created files
Create files to transfer
Export files queued for transfer to the pre-collections service
Your practice must be enrolled with a pre-collection service, and your Connect platform must be configured by Cognizant to use this functionality. If both of these conditions are not met, the Pre-Collections menu option is not available from the Manage menu.
When service fee lines are flagged for pre-collections, the guarantor account is assigned a unique identification number called the Debtor Transmittal Number. Use this number to track and manage guarantor accounts that have service fee lines in pre-collections. Obtain the Debtor Transmittal Number from either the Start or Stop export file. You can also view files that have been uploaded to the pre-collections service at the designated website, for example, Transworld® Systems (https://www.tsico.com/).