Overview
The Stop Files tab is used to manage stop files queued for transmission to the pre-collections service. These files contain data for service fee lines that you wish to discontinue pre-collections activity. Typically, a stop file is created after the guarantor starts making payments on the delinquent account.
Stop files contain service fee lines queued for cancellation by meeting the following criteria:
- The SVCFE was selected from the active AR for pre-collections cancellation.
The SVCFE has posted payment activity either as a partial payment or paid in full.
Statements resume when service fee lines in pre-collections are cancelled.
Stop files are never deleted and can be retrieved by using search criteria.
Field Definitions
Field | Type | Required | Description |
---|---|---|---|
Practice | Display Only (pulled from created Stop File) | Yes | The practice to which the Stop File is associated. |
File | Read-only (system-generated) | Yes | The identification number assigned to the pre-collection file when it is created. File identification numbers are assigned sequentially as they are created. |
Created At | Read-only (system-generated) | Yes | The date and time when the pre-collection file was created. |
Accounts | Display Only (pulled from created Stop File) | Yes | The number of accounts included in the pre-collection file. |
Balance | Display Only (pulled from created Stop File) | Yes | The aggregate balance of all service fee lines of the accounts included in the pre-collection file. |
Button Descriptions
Button | Shortcut Keys | Description | Step-By-Step Guides |
---|---|---|---|
Search | [Alt] + [S] | To search and locate Stop Files. |
|
Create | [Alt] + [C] | To select eligible service fee lines and create a new stop file. Stop files contain service fee lines being sent to the pre-collections service for termination. Stop files are also initiated by selecting an eligible service fee line from the Active AR tab of the account and using the Stop Pre-Coll function. After a stop file is created, it is automatically transmitted to pre-collections, typically within two hours. | Creating Pre-Collections Files |
Export | [Alt] + [X] | To save and name the export file. | Exporting Pre-Collections Files |