Overview

The Stop Files tab is used to manage stop files queued for transmission to the pre-collections service. These files contain data for service fee lines that you wish to discontinue pre-collections activity. Typically, a stop file is created after the guarantor starts making payments on the delinquent account.

Your practice must be enrolled with the pre-collections service, and your Connect platform must be configured by Cognizant to use this functionality. If both of these conditions are not met, the Pre-Collections option is not available from the Manage menu.

Stop files contain service fee lines queued for cancellation by meeting the following criteria:

  • The SVCFE was selected from the active AR for pre-collections cancellation.

  • The SVCFE has posted payment activity either as a partial payment or paid in full.

Statements resume when service fee lines in pre-collections are cancelled.

Stop files are never deleted and can be retrieved by using search criteria. 

From the Home Page:From the Menus:Via Shortcut Keys:
  1. Click Pre-Collections from the Manage list.
  2. Click the Stop Files tab.
  1. Open the Manage menu and select Pre-Collections.
  2. Click the Stop File tab.
  1. Press [Alt] + [M] + [T].
  2. Click the Stop File tab.

 

 

Field Definitions

Field

Type

Required

Description

Practice

Display Only

(pulled from created Stop File)

YesThe practice to which the Stop File is associated.
File

Read-only

(system-generated)

YesThe identification number assigned to the pre-collection file when it is created. File identification numbers are assigned sequentially as they are created.
Created At

Read-only

(system-generated)

YesThe date and time when the pre-collection file was created.
Accounts

Display Only

(pulled from created Stop File)

YesThe number of accounts included in the pre-collection file.
Balance

Display Only

(pulled from created Stop File)

YesThe aggregate balance of all service fee lines of the accounts included in the pre-collection file.

Button Descriptions

Button

Shortcut Keys

Description

Step-By-Step Guides

Search[Alt] + [S]

To search and locate Stop Files.

  1. Click Search. The Search Criteria window opens.
  2. Enter search criteria.
  3. Click OK.
Create[Alt] + [C]

To select eligible service fee lines and create a new stop file. Stop files contain service fee lines being sent to the pre-collections service for termination.

Stop files are also initiated by selecting an eligible service fee line from the Active AR tab of the account and using the Stop Pre-Coll function.
After a stop file is created, it is automatically transmitted to pre-collections, typically within two hours.
Creating Pre-Collections Files
Export[Alt] + [X]To save and name the export file.Exporting Pre-Collections Files

 

 

Pre-Collections

Pre-Collections / Start Files Tab

Creating Pre-Collections Files

Exporting Pre-Collections Files

 

 

 

 

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