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Complete this task to transfer service fee lines of a guarantor account in guarantor collections from active AR to external collections.
The transfer function retrieves all eligible service lines of the guarantor account from active AR. After the service fee lines are retrieved from active AR, the service fee lines are listed on the Transfer Guarantor Collection to External Collections window. If there are no eligible service fee lines to retrieve from active AR, the Transfer Guarantor Collection to External Collections window is blank.
When Transfer Guarantor Collection to External Collections window is first opened, all eligible service fee lines are listed. Use the Search button to filter the service fee lines by outstanding balance, age, or both.
Use Transfer Guarantor Collection to External Collection window to select the service fee lines for transfer to external collections. Select only those service fee lines that have outstanding balances. You cannot transfer any service fee lines with zero or credit balances. Upon transfer, the service fee lines are queued as pending external collection transactions and are listed on the Pending tab of the External Collections page. Upon posting, the balance of the service fee line in active AR becomes zero. The balance of the external collection transaction becomes the amount of the outstanding balance that was transferred to external collections.
Step-By-Step Guide
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1 | From the Guarantortab, select the guarantor account to transfer. | |||||
2 | Click Ext. Transfer. The Transfer Guarantor Collection to External Collections window opens. |
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3 | (Optional) To filter the service fee lines:
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4 | Select the service fee line(s) to transfer from active AR to external collections.
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5 | Click OK. The service fee lines selected are moved from the Transfer Guarantor Collection to External Collections window to the Pending tab in external collections. |
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6 | From the External Collections page > Pending tab, post or deny the service fee lines. |
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