Resetting Password

Use this task to reset the password on a user account.

Step-By-Step Guide

Step	Instructions	Additional Information
1	From the Users page, select the user account to create a new password.
2	Click Reset Password. The Reset Password window opens.	If Force password change on next login checkbox is selected, the user is forced to create a new password upon the next login. For example, an admin creates a new temporary password for the user via Reset Password, but the user is required to create their new permanent password on the next login. If a password policy change forces a password reset on login, the only applications that will support this change are Back Office, Front Office, and Portal. If the user is strictly a Mobile, Compensation, or Reportal user, they will need to utilize one of the other applications (Front Office, Back Office, or Portal) to change a password on login.
3	Enter the new unique password the user will use when logging into a Connect application in the New Password field.	The password must meet password requirements as set via the Password Policy page.
4	Enter the password again in the Confirm Password field as it was typed in the step above.
5	Click OK. To cancel the request, click Cancel.