Use this task to reset the password on a user account.
Step-By-Step Guide
Step
Instructions
Additional Information
1
From the Userspage, select the user account to create a new password.
2
Click Reset Password. The Reset Password window opens.
If Force password change on next login checkbox is selected, the user is forced to create a new password upon the next login.
For example, an admin creates a new temporary password for the user via Reset Password, but the user is required to create their new permanent password on the next login.
If a password policy change forces a password reset on login, the only applications that will support this change are Back Office and Portal. If the user is strictly a Mobile, Compensation, or Reportal user, they will need to utilize one of the other applications (Back Office or Portal) to change a password on login.
3
Enter the new unique password the user will use when logging into a Connect application in the New Password field.
The password must meet password requirements as set via the Password Policypage.
4
Enter the password again in the Confirm Password field as it was typed in the step above.
5
(Optional) Select the Show Password checkbox to display the text entered in the New Password / Confirm Password fields.
Use this functionality to confirm the text being entered for the password matches and is the desired values.
6
(Optional) Select the Force password change on next login checkbox to require the user to create a new password during their next login to the application.