Use this task to reset the password on a user account.
Step-By-Step Guide
Step | Instructions | Additional Information |
|---|---|---|
| 1 | From the Users page, select the user account to create a new password. | |
| 2 | Click Reset Password. The Reset Password window opens.
| If Force password change on next login checkbox is selected, the user is forced to create a new password upon the next login. For example, an admin creates a new temporary password for the user via Reset Password, but the user is required to create their new permanent password on the next login. If a password policy change forces a password reset on login, the only applications that will support this change are Back Office, Front Office, and Portal. If the user is strictly a Mobile, Compensation, or Reportal user, they will need to utilize one of the other applications (Front Office, Back Office, or Portal) to change a password on login. |
| 3 | Enter the new unique password the user will use when logging into a Connect application in the New Password field. | The password must meet password requirements as set via the Password Policy page. |
| 4 | Enter the password again in the Confirm Password field as it was typed in the step above. | |
| 5 | (Optional) Select the Show Password checkbox to display the text entered in the New Password / Confirm Password fields. | Use this functionality to confirm the text being entered for the password matches and is the desired values. |
| 6 | (Optional) Select the Force password change on next login checkbox to require the user to create a new password during their next login to the application. | |
| 7 | Click OK. To cancel the request, click Cancel. |
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