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Use this task to remove a collection letter template from the master list.

Note
You cannot delete a collection letter template after it is linked to an action type in a guarantor or insurance collection in Connect Back Office.

Step-By-Step Guide

1

From the Collection Letters Admin page, select the collection letter to be deleted.

2

Click Remove.

If the collection letter layout is linked to an action in either guarantor or insurance collections, an error message appears. Click OK to clear the message.
If the collection letter layout is not linked to an action, the collection letter layout is removed from the master list.