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Current Release Notes



The enhancement and fixes detailed below pertain to the items included in the most recent Connect software release (Release 23.2)

Latest Release Notes →  CNCT_23.2.pdf (August 2023)


Enhancements - Release 23.2

Enhancements include new features and modifications for the following issues:

Application

Category

Issue

Description

Back Office

Accounts

16305

Added Address 2 information to the Account / General tab, displayed in the Address field following a comma after the Address 1 information.



16342

Updated the Phone search functionality on the Account page to include both the daytime and evening phone numbers on the account in the search.


Charge Batches

16382, 16434

Added new Provider Group field to the Case/General Case Information tab.

Disabled the Delete button on the Practice / Provider Groups tab if the Provider Group has been associated with a case.


Code Updates

16019

Updated the CLIA codes with the current list.


EDC

16681

Modified logic of the Connect 2C EDC to pull the Mobile Phone into the Day Phone field in Connect.


Eligibility

16057

Added Review Eligibility button to the Account/Patient List tab to access and review a patient’s Eligibility Request history.

Reduced Eligibility history stored and accessible in Connect to the past 180 days.



16097

Added new Eligibility > Configuration tab to set eligibility rules for automatically running Eligibility checks and applying case holds.



16379, 16514

Added new Actions sub-tab to the Charge Batches/Eligibility tab to more quickly update any actionable insights identified on the Demographics tab.



16380, 16515

Added new bottom grid to the Charge Batches/Eligibility/Actions grid that presents other insurance options returned in the 271 response. Quick action buttons facilitate the insurance to be added to the patient from here.



16381

Added new Submit and Review Response button to the Check Eligibility/Check Eligibility: Submission tab to submit and open the Manage Charge Batches / Eligibility tab for the selected Charge Batch ID with a single mouse click.



16389, 16473

Updated the Charge Batches/ Eligibility tab:

  • Added Actions, DOS, and Facility fields.
  • Added new Case Hold button.


16409, 16505

Updated the Collections/Insurance tab:

  • Added Eligibility Status field.
  • Added new Review Eligibility and Check Eligibility buttons.


16410, 16421

Updated the Check Eligibility/Check Eligibility: Submission tab:

  • Added new Last Check field.


16411, 16506

Added new Eligibility/Excluded Payers tab to designate payers for exclusion from Eligibility checks.



16529

The Eligibility/Payer List tab was renamed Payer Mappings.

The page header on the Eligibility/Payer Mappings tab was renamed Eligibility Payer Mappings.



16549, 16690

Added new fields to the Check Eligibility: Errors tab:

  • Prior DOS Config
  • Non-Primary Rank
  • Medicare Crossover
  • Excluded Payer

The new Override button can be clicked to remove a line item from the Errors tab and move it to the Submission tab to submit for an Eligibility Inquiry. (NOTE: For the button to be enabled, it must have at least one of the following fields checked: Prior DOS Config, Non-Primary Rank, Medicare Crossover.)



16709

Added new Check Eligibility button to the Case/Patient, Guarantor & Insurance tab.


External Collections

16425

Updated the Files export to include Patient Email and Guarantor Email.


Fee Schedules

14102, 15935

Updated the percentage fields for the Solo Provider Billing and Directing/ Directed Provider Billing sections on the Fee Schedule/Anesthesia Billing Information tab to now allow for up to three decimal places.


General

16275, 16622

F1 Help links added for new topics.


Payers

16036

Added Payer ID in multiple places in Connect:

  • In Account/Active AR tab, in the Service Line Details section, appended to the Ins Plan hyperlink name.
  • The Claim Information window accessed via the Service Line Details/Ins Plan hyperlink.
  • The Create/Update Insurance window, appended to the Plan name in the Insurance Plan dropdown list.
  • The Create/Update pages > Insurance tab, in both the Active and Inactive Insurance sections.
  • The Case/Patient, Guarantor & Insurance tab, appended to the Plan name in the Insurance table.

Payers & Plans

15110, 16571

Added new Auto-Rebill to Secondary after ___ days checkbox to the Plan/General tab.

  • Added new logic to automatically add a note in instances of auto-rebilling: Auto-rebilled secondary based on Medigap Plan Configuration.

Payment Batches

14956

Added AR grid to the Distribution page and Add Distribution pages.


Practices

16456, 16474

Added new logic to validate and confirm upon saving that any new/updated Provider Group names are not duplicates.


Reports

14968, 15554, 15665

Updated the Insurance Collection Actions Detail and Guarantor Collection Actions Detail reports:

  • Added Task Closed Date field


16095

Updated the Patient Responsibility Detail report:

  • Added Number of Payments field


16350

Updated the Practice Performance Summary (DOS) report:

  • Updated the Month option in the Group By dropdown list to DOS Month
  • Added new Date of Service option to the Group By dropdown list


16383

Updated the Charge Analysis Detail report:

  • Added Provider Group field


16393

Updated the Account Note Detail report:

  • Added the time stamp to the Created At date field information.


16519

Updated the Case Mix Trend Summary report:

  • Updated the Group By option: CPT changed to Procedure Code.
  • Removed the Group By option: ASA.
  • If Procedure Code is selected for the Group By filter, then the Procedure Code – CPT Short Description will be populated in the Group By column of the generated report.


16576

Updated the Billed vs. Expected vs. Collected Summary report:

  • Updated the Group By filter option for Month to be DOS Month.
Front Office

Application

16233

Removed Front Office from the Connect install bundle.

Fixes - Release 23.2

Fixes include corrections for the following issues:

Application

Category

 Issue

Description

Back Office

Adjustment Codes

15556

Fixed issue causing an error message when creating an adjustment code and clicking Save & Add Next.


Cases

16653

Improved slower performance for case creation via an EDC file resulting from the addition of the Save & Add Next button in the prior release.


Charge Batches

16513

Fixed issue causing an error message when selecting and de-selecting a row multiple times in the Case Holds tab.



16731

Fixed issue causing the Preview Submission report to split with page breaks.



16736

Fixed issue causing the Preview Submission and Submission reports to not accurately reflect billed service lines.


Claims

16317

Fixed issue, when printing paper claims, where the printer Tray option is reverting to the first option in the dropdown and not saving any changes.


External Collections

16281

Fixed issue causing the exported XML file to not properly report the Facility Name.


Payments

16119

Fixed issue that was applying the contractual writeoff amount to a posted payment when the View Transaction button is utilized on the Account/Active AR tab.


Reports

16802

Fixed issue for Practice Performance Summary (DOS) causing the data to not be sorted correctly by date if the custom date was set for longer than a year time period.



Release Notes Archive


ReleaseDateHighlightsRelease NotesRelated Webinar(s)

23.2

Aug 2023

Added new Configuration and Excluded Payers tabs to the Admin > Eligibility page; Added new Action sub-tab to the Charge Batches / Eligibility tab; Updated percentage fields of Fees Schedules to allow up to three decimal places; Added Payer ID information to multiple pages/tabs in Connect; Added new Auto-Rebill to Secondary after ___ days checkbox/functionality; Added AR Grid to the Distribution and Add Distribution pages; Updated and modified multiple reports; Sunset Front Office

23.1.4

June 2023

Code Updates, Error/bug fixes


23.1.2

May 2023

Error/bug fixes


23.1

May 2023

Added new Admin > Case Error Check page; Added bulk functionality to Charge Batches; Added ability to create bulk cases from imported EDC file; Updated postal codes to current USPS listings; Added ability to print both Payment Batch Detail and Payment Batch Summary reports from a payment batch; Modified multiple reports and added 4 new reports: Denial Code Configuration, Insurance Collection Queue Detail, Guarantor Collection Queue Detail, and Eligibility Response Report.

22.5.5

Mar 2023

Modified AQI schema to meet 2023 submission requirements


22.5.4.1

Feb 2023

Error/bug fixes


22.5.4

Feb 2023

Updated Eligibility logic to display additional fields in red if differences found between submitted 270 and returned 271; Modified report: Insurance Case Analysis Detail


22.5

Jan 2023

Check Eligibility window updated to include Missing Mappings and Errors tabs; New Eligibility Payer List page added to view TriZetto payers/mappings; Moved Rooms admin functionality from Front Office to Back Office; Updated SSN search functionality to accommodate 4-digit searches


22.4.5

Dec 2022

Code Updates, Added ability to term providers (mark them as inactive)


22.4.4

Oct 2022

Error/bug fixes


22.4.2

Sept 2022

Error/bug fixes


22.4

Sept 2022

Code Updates; New Claim Form; Modified Case / Patient, Guarantor & Insurance tab by adding Eligibility & Last Checked fields and Review Eligibility button ; Modified Eligibility tab by adding Resubmit Inquiry button

CNCT_22.4.pdf


22.3.5

Aug 2022

Code Updates; Added ability to filter records display on Account AR tab by a DOS range; Added Practice TIN to the Claim Information window; Modified Box 31 on NUCC 1500 Paper Claim to print full Medical License Number; Modified ERA functionality to allow foreign or blank address fields; Modified multiple reports, including: Payment Analysis Summary, Financial Activity Summary - Charges Billed Detail


22.3.3

July 2022

Modified Payment Batches search functionality to save search criteria for Status, Practice, Date Mode fields; Modified the Practice Performance Summary report


22.3

June 2022

Eligibility Request functionality updates (iteration 2); Code updates, Updated Admit Date population functionality on cases with Place of Service: 51, 52, 56, 61; Updated Place of Service codes; Added Health Dashboard; Added SSN masking functionality;  Deployed updated Launcher 1.2.0; Added No Surprise Act accommodations including Network Status designations; Modified Override Payer ID window to allow for 6 Additional Payer IDs to be added; Added/modified multiple reports, including: Charge Analysis Summary, Coding Auditing Report, AR Aging Analysis Detail, Insurance Collection Action Detail, Practice Performance Summary, Insurance Payment Denial Detail, Collection Trend Analysis Summary, Case Analysis Detail, Plan Detail


22.2.1

Apr 2022

Updated default filters on the Eligibility / Benefit tab; Updated the external collection file

CNCT_22.2.1.pdf


22.2Mar 2022

Added Clear Records option to EDC Interface Configurations page; Updated Facility Place of Service Types; Modified AQI Report to meet 2022 requirements; Added/modified multiple reports, including: Account Summary, Payment Recoup, Case Utilization - Performing Provider Output, Billing Analysis Group by Procedure Summary, Practice Performance Summary


22.1Feb 2022Eligibility; Code updates; Collection Letters delete confirmation; System check to prevent Case Hold Reason updates on submitted cases; Updated DLT104 Refund Check format; Added/modified multiple reports, including: Charge Payment Posting Summary, Insurance Payment Denial Detail, Practice Performance Summary, Practice Detail, Production Analysis Summary, Payment Analysis Detail, Anesthesia Case Utilization - Case Output, Case Analysis Detail, Charge Analysis Detail
21.7.5Dec 2021

Code updates, Log4j updated to v2.17.0


21.6.4.1Nov 2021

Error/bug fixes


21.6.4Oct 2021

Modified External Collections export files to meet new Regulation F requirements; Added missing COVID-19 diagnosis codes


21.6.1Sept 2021Error/bug fix
21.6Sept 2021Added option to automatically add Collections Notes to the Account Notes; Added Patient Name to the Concurrency Log for quick reference; Updated logic on Charge Batches to allow accounting dates to be entered for a date up to 14 days in the future; Code Updates; Added ability to delete Collection Letters; Modified functionality to auto-append 99100 and 99140 procedure codes when requirements are met; Group By search option added to multiple reports; Added Email Support link to the Support menu21.6 Release
21.5.11July 2021

Updated Claims logic pertaining to 2310B loop; Modified Charge Batches / EDC Files tab to facilitate searching by Facility Case # and SSN and selecting specific (multiple) records for the EDC file


21.5June 2021

Last Insurance and Last Guarantor Payment info added to Account / General tab; Added Assisted Living Facility (13) to the Box 32 options on the Plan /  Paper Claim Options page; Added Referral # option to the Box 171 (shaded) field of the Plan / Paper Claim Option; Added option to the Plan / claims tab to designate use of the facility-specific billing provider address for a plan; Updated Facility Name field to perform 25-caracter limit validation; Added additional fields to the Charge Analysis Detail and Patient Responsibility Detail reports; Added new Back Office rights to the Role page: Account - Merge (Update) and Images (Delete)

21.5 Release
21.4

May  2021

Copy paste functionality for Account Notes; Note field added to Create Case Hold Reason and Update Case Hold Reason windows; Code updates; Added Load next image set in batch functionality to Preferences and Image Viewer; Added Force all typing to Uppercase throughout instance preference for Admin users21.4 Release
21.3.1March 2021

Error/bug fixes


21.3March 2021

AQI XML Version field; Deluxe DLM105 refund check format; Updates to support DMA e-statements (pay-by-text); Ability to use/not use On-Account Balance when calculating Account Balance on Statements


21.2Feb 2021AMA Copyright notice; Code updates; Image Viewer Fix Width and Fit Page functionality updates; AQI/ePreop report updates

CNCT_21.2.pdf


21.1Jan 2021AQI/ePreop report updates; Removed Support menu hotkey

CNCT_21.1.pdf


20.4.2Dec 2020Code updates

CNCT_20.4.2.pdf


20.4.1Dec 2020Coding window updates; eClinical Works EDC updates; Cognizant rebranding; ePreop report updates; Moved Support links to new Support menu

CNCT_20.4.1.pdf


20.4Nov 2020Cognizant rebranding; Practice/Affiliated Providers tab filter updates

CNCT_20.4.pdf


20.3.2Sept 2020Added texting/electronic communication preferences to Facilities; Code updates 

CNCT_20.3.2.pdf


20.3.1Sept 2020Error/bug fixes

CNCT_20.3.1.pdf


20.3Sept 2020Added Send to AQI checkbox added; Updated case preference option to '>70 years old'; Added ability to post/deny multiple refunds simultaneously; Added/modified multiple reports, including: Charge Payment Posting Summary, Case Analysis Detail, Case Hold Detail

CNCT_20.3.pdf


20.2.1June 2020Modified EDC screen layouts to properly display error messages

CNCT_20.2.1.pdf


20.2May 2020Code updates; Base Class EMC updates; Credit card refund processing; Prevented plans from being assigned to more than one fee schedule; Modified search functionality on Payment Batches page; Streamlined Preferences options to omit items determined at the page level; Added/modified multiple reports, including: Charge Analysis Detail, Practice Performance Summary, Payment Batch Detail, Billing Analysis Group by Procedure Summary

CNCT_20.2.pdf


20.1.1April 2020Code updates

CNCT_20.1.1.pdf


20.1Mar 2020Charge Entry updates: new Case Holds tab (Charge Batches page), new Case & Claim Holds tab (Case: ID page), new Case Hold Reasons page; Added Ability Clearinghouse EMC; Added Hire/Term Date fields to Providers page; Added/modified multiple reports, including: Payment Analysis Detail, Case Hold Detail, AQI XML

CNCT_20.1.pdf


19.1.10Feb 2020Error/bug fixes

CNCT_19.1.10.pdf


19.1.9Jan 2020Added Enable Deductible Monitoring checkbox and functionality to support PayorLogic service

CNCT_19.1.9.pdf


19.1.8Jan 2020Code updates

CNCT_19.1.8.pdf


19.1.7Dec 2019Error/bug fixes

CNCT_19.1.7.pdf


19.1.4Oct 2019Code updates; Added permission to allow users to delete modern report outputs for any user; Modified report: Survey Vitals

CNCT_19.1.4.pdf


19.1.3Sept 2019Added ability to create payment plan at the account from from Guarantor Collections page; Added ability to assign default Next Action; Added/modified multiple reports, including: AQI, ePreop, Anesthesia Case Utilization

CNCT_19.1.3.pdf


19.1.1Aug 2019Error/bug fixes

CNCT_19.1.1.pdf


19.1Aug 2019Added Collections Admin page to consolidate collections information and activity in a single location; Moved the Guarantor Collections and Insurance Collections tabs to new Collections Admin page; Created new Collector Groups and Denial Collections tabs (Collections Admin page); Enhanced the Guarantor and Insurance tabs (Collections page) to include additional fields and new functionality; Added Fee Schedules Audit Trail; Added/modified multiple reports, including: Guarantor Collection Actions Detail, Insurance Collection Actions Detail

CNCT_19.1.pdf


18.3.9July 2019Modified AQI XML Version field to include 2019 Version 1 option; Added Facility filter to ePreop and AQI reports.

CNCT_18.3.9.pdf


18.3.8May 2019Code updates; Modified Edit Note functionality on Coding tab to view previous notes and make edits to it; Added Credit, EFT, and Lockbox Transaction Types to the Payment page; Added Account ID to Refunds page; Modified report: Insurance Collection Actions Detail

CNCT_18.3.8.pdf


18.3.7Mar 2019Error/bug fixes

CNCT_18.3.7.pdf


18.3.5Feb 2019Effective Date and Expiration Date added to the Create/Update Insurance windows; Modified fee schedules to capture modifier fee calculations as a percentage; Modified Fee Schedule field display; Added/modified multiple reports, including: Payment Analysis Detail, Case Analysis Detail

CNCT_18.3.5.pdf


18.3.4Jan 2019Improved calculation time for report: FAS - Charges Billed Detail

CNCT_18.3.4.pdf


18.3.3Jan 2019Error/bug fixes

CNCT_18.3.3.pdf


18.3.2Dec 2018Updated invoice "Base" pricing to support Trizetto electronic claims; Code updates

CNCT_18.3.2.pdf


18.3Dec 2018Added ability to copy Account Notes; Added Claim Holds designation to cases on Account/Active AR tab; Stop Pre-Coll button functionality updated to Suspend in the Stop File; Added functionality to select alternate Expected Fee Schedule to override default fee schedule in the Case / Procedures & Provider Time tab; Code updates; Confirmation window added to Post All function on the External Collection page; Fields added/updated on the Pending and Transaction tabs of the External Collections search window; Added New Image Batch window; Updated Password Policy disable functionality; Payment button added to the Case/Procedures & Provider time tab for payment entry; Expected Fee Schedule field added to Distribution page; Bill CRNA Only option added to the Plan/Anesthesia tab; Added ability to print preview statements with marking statements as printed; Modified report: Charge Analysis Detail

CNCT_18.3.pdf

18.3 Release Overview

18.2.3Sept 2018Added Show Password option to Create/Reset Password windows; Added Date of Service search option to Pre-Collections/Start Files page

CNCT_18.2.3.pdf


18.2.2Aug 2018Error/bug fixes

CNCT_18.2.2.pdf


18.2Aug 2018Added Claim Inquiry Request and View Claim Status functionality; Added Denial Management / Denial Code Groups tab; Modified Denial Management functionality; Added new fields to External Collections/ Pending tab; Added ability to customize Home page and auto-launch up to three pages upon logging into Connect; Added Search button to Image Batches tabs to facilitate searches; New Quality topic added to house Outcomes, Outcome Groups, AQI reports; Added new Transaction Type and Payment Type fields to Payment Batch Information tab and relevant reports; Added case alert option to Preferences/Case tab

CNCT_18.2.pdf

18.2 Release Overview
18.1.2July 2018Code updates

CNCT_18.1.2.pdf


18.1.1May 2018Added AQI changes; Modified logic to require City field on plan's address; Added New Balance field on Guarantor Payment / Distribution tab to calculate balance following an adjustment; Modified report: ePreop

CNCT_18.1.1.pdf


18.1April 2018Roll-to process modifications; Added new Refund Note Type to the Accounts/Notes page; Added ability to select new Responsible Party for service fee line during insurance recoup; New Statement Hold Removal section added to Practice/Statements tab; Transworld rebranded as Pre-Collections in Connect; Roles permission updates; Added ability to auto-generate statements for practices configured for DMA; Added/modified multiple reports,  including: Account Note Detail, Audit Trail, External Collection Analysis Detail, Case Analysis Detail, Claim Activity Detail, External Collection Payment Detail

CNCT_18.1.pdf

18.1 Release Overview
4.8.1Jan 2018Error/bug fixes

CNCT_4.8.1_Final.pdf


4.8Jan 2018Notes functionality now opens new Note: Account [ID] page; Notes search functionality; Modified Search Criteria window layout on all Claims page tabs; New merge fields added to Collection Letters; Added override functionality to contractual write-off amount on non-primary payments; New paper refund check format; Added folders to modern reports in Back Office; Added/modified multiple reports, including: Insurance Payment Denial Detail, Financial Transaction reports, 12 Month Payment Waterfall Summary, Practice Performance Summary (DOS), Charge Analysis Detail, Account Adjustment Analysis, Case Outcome DetailsCNCT_4.8_Final.pdf4.8 Release Overview
4.7.3Jan 2018Error/bug fixes

CNCT_4.7.3.pdf


4.7.2Dec 2017Error/bug fixes

CNCT_4.7.2.pdf


4.7.1Nov 2017Error/bug fixes

CNCT_4.7.1.pdf


4.7Oct 2017Added fields to Insurance Information window; Code Updates; Added ability to assign Payer ID to ERA file without one; Rebill 2 functionality modifications; Added/modified multiple reports, including: AQI, Provider Details; Patient Responsibility Detail, Charge Analysis Detail, Outcome DetailsCNCT_4.7.pdf4.7 Release Overview
4.6.6Oct 2017Error/bug fixes

CNCT_4.6.6.pdf


4.6.3Aug 2017Error/bug fixes

CNCT_4.6.3.pdf


4.6July 2017Added ability to clone submitted cases; Setting claim holds and release dates at the case level; Claims search functionality; Paper claim form customization; Fee Schedules moved to Enterprise-level; Added Messages page and functionality; Added new Generate one claim per provider option; Added "contains" search functionality to Payment Batches; Added ability to affiliate referring providers to practices and facilities; Scheduled and Output tabs added to the Reports page; Reports scheduling; Page layout updated for the User and Role pages; Security and Admin topic permissions; Reports DashboardCNCT_4.6.pdf4.6 Release Overview
4.5.14June 2017Added ability to copy Charge Batch from one Practice to another; New fields added to Payment pages; Suspense payment updates

CNCT_4.5.14.pdf


4.5.12May 2017Ability to update Custom Field values on submitted cases

CNCT_4.5.12.pdf


4.5.11April 2017Code Updates

CNCT_4.5.11.pdf


4.5.9Mar 2017Error/bug fixes

CNCT_4.5.9.pdf


4.5.7Feb 2017Modified reports, including: Deposit Analysis Detail, Charge Analysis Detail

CNCT_4.5.7.pdf


4.5.5Jan 2017Error/bug fixes

CNCT_4.5.5.pdf


4.5.3Jan 2017Rebill functionality modifications; Revenue Advantage file updates; Modified reports, including: ePreop

CNCT_4.5.3.pdf


4.5.2Dec 2016Code Updates

CNCT_4.5.2.pdf


4.5Dec 2016Password Policy UpdatesCNCT_4.5.pdf4.5 Release Overview
4.4.3Oct 2016Code Updates

CNCT_4.4.3.pdf


4.4.2Oct 2016Added ability to attach images to account-level SVCFEs, IPYMTs, and GPYMTs

CNCT_4.4.2.pdf


4.4Sept 2016Added ability to create Procedure Codes (pseudo codes); Added ability to attach images to Guarantor Accounts; Added Charge Received Date field to Charge Batch and Coding form; Added Facility field to Distribution page for insurance payments; Code Updates

CNCT_4.4.pdf

4.4 Release Overview
4.3July 2016New Revenue Advantage page and functionality added; Added/modified multiple reports, including: AQI, Fides, Charge Analysis Detail

CNCT_4.3.pdf

4.3 Release Overview
4.2June 2016Connect Portal launched; 30 new reports; Added custom Case fields functionality

CNCT_4.2.pdf

4.2 Release Overview
4.1April 2016Concurrency Log functionality; Hotkey/button names updated for application consistencyCNCT_4.1.pdf4.1 Release Overview
4.0.25Feb 2016Code Updates

CNCT_4.0.25.pdf


4.0.24Feb 2016Claims Hold functionality updates; Modified report: AQI

CNCT_4.0.24.pdf 


4.0.17Dec 2015General updates to Charge Entry, Payment Entry, and External Collections functionality

CNCT_4.0.17.pdf


4.0


4.0 Release Overview
3.9.7June 2015General updates to Cases, Claims, and Outcomes functionality; Modified report: AQI

CNCT_3.9.7.pdf


3.9.6Apr 2015General updates to Claims and Roles functionality

CNCT_3.9.6.pdf


3.9.5March 2015General updates to AQI/Outcomes, Claims, Facilities, and Plans functionality

CNCT_3.9.5.pdf


3.9.4Nov 2014General updates to AQI, Facilities, Financial Classes, Charge Entry, Claims, Credit Balances, Payment Batches, People, and Preferences functionality

CNCT_3.9.4.pdf


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