Page History

Use this task to reset the password on a user account.

Step-By-Step Guide

Step

Instructions

Additional Information

1

From the Users page, select the user account to create a new password.

2

Click Reset Password. The Reset Password window opens.

Image Added

Note

If Force password change on next login checkbox is selected, the user is forced to create a new password upon the next login.

For example, an admin creates a new temporary password for the user via Reset Password, but the user is required to create their new permanent password on the next login.

If a password policy change forces a password reset on login, the only applications that will support this change are Back Office and Portal. If the user is strictly a Mobile, Compensation, or Reportal user, they will need to utilize one of the other applications (Back Office or Portal) to change a password on login.

3

Enter the new unique password the user will use when logging into a Connect application in the New Password field.

Note
The password must meet password requirements as set via the Password Policy page.

4

Enter the password again in the Confirm Password field as it was typed in the step above.

5

(Optional) Select the Show Password checkbox to display the text entered in the New Password / Confirm Password fields.

Note
Use this functionality to confirm the text being entered for the password matches and is the desired values.

6

(Optional) Select the Force password change on next login checkbox to require the user to create a new password during their next login to the application.

7

Click OK. To cancel the request, click Cancel.