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Comment: Published by Scroll Versions from this space and version 18.1

 

 

Use this task to reset the password on a user account.

Step-By-Step Guide

Step 

Instructions

Additional Information 

1

From the Users page, select the user account to create a new password.

 
2

Click Reset Password. The Reset Password window opens.

Note

If Force password change on next login checkbox is selected, the user is forced to create a new password upon the next login.

For example, an admin creates a new temporary password for the user via Reset Password, but the user is required to create their new permanent password on the next login.


If a password policy change forces a password reset on login, the only applications that will support this change are Back Office, Front Office, and Portal. If the user is strictly a Mobile, Compensation, or Reportal user, they will need to utilize one of the other applications (Front Office, Back Office, or Portal) to change a password on login.

3Enter the new unique password the user will use when logging into a Connect application in the New Password field.
Note

The password must meet password requirements as set via the Password Policy page.

4Enter the password again in the Confirm Password field as it was typed in the step above. 
5

Click OK. To cancel the request, click Cancel.

 

 

 

 

 

 

Panel
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titleRelated Topics

Users

Users Page

User: [name] / General Information Tab

User: [name] / Audit Tab

Creating Users

Updating Users

Deleting Users

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titleRelated Training/Support Documentation

Not applicable for this topic

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