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Overview

Purpose

This report is used as a tool to review or work outstanding balances, based on date of service criteria. It identifies unpaid claims by payers so collectors can follow up with payers. The report shows the details of the claims submitted to a specific payer for a particular plan by patient and subscriber. This report includes provider, NPI, facility, procedure code, date of service, quantity, billed amount, current balance, payer rank, claim ID, claim date; member number, group number, and days outstanding.

Category

Management

Type

Detail

Mode

Date of Service

Output Options

View/Print, CSV, Excel, or PDF

How to Get Here?

From Portal:
From Back Office:
  1. From the Reports tab, locate the Insurance Followup Detail report
  2. Click Edit for the report
  3. Enter/select filter criteria on the Criteria page
  4. Click Run Report
  1. Open the Manage menu and select Reports
  2. From the Reports page, select the Insurance Followup Detail report from the list of reports
  3. Click Run (or press [Alt] + [M])
  4. Enter/select the filter criteria from the Parameters window
  5. Click Run (or press [Alt] + [M])

 

Sample Reports

(Click an image to enlarge)

Portal

Back Office


 

Field Definitions

Field

Calculation Formula

Description

Account ID The account number of the guarantor account.

Balance

 

The current balance of the claim.

Billed Amount

 

The amount billed to the payer.

Claim Date 

The date that the claim was generated.

Claim

 

The identification number issued to the claim when it was generated.

Date of Service

 

The date the procedure was performed.

Days Outstanding

 

The number of days outstanding since the claim was generated.

Facility

 

The name of the facility where the patient was treated.

Patient ID The identification number of the patient.
Patient DOB The date of birth of the patient.
Patient Name The name of the patient.
Patient Address The address of the patient.
Payer Rank 

The insurance ranking of the payer (1=primary, 2=secondary and 3=tertiary).

Practice The practice for which the charge is being billed.
Tax ID The Tax Identification Number of the associated practice.
Payer The payer in the practice who has financial responsibility of the outstanding debt.
Plan The name of the plan to which charges were billed on the case.
Plan Contact The primary contact for the insurance plan.
Procedure Code The (ASA and CPT) procedure codes entered on the case.

Quantity

 

The quantity of the procedure.

Rendering Provider

 

The name of the provider (last name, first name) who performed the procedure on the case.

Rendering Provider NPI

 

The national provider identification number issued to the provider.

Subscriber Group Number

 

The identification number of the group.

Subscriber

Member Number

 

The identification number of the member.

Subscriber Name The name of the person who is insured.
Subscriber Address  The address of the person who is insured.
Subscriber Phone  The telephone number of the person who is insured.

Available Report Filters

Option

Type 

Required 

Description

Date

Drop DownYes

Filters transactions displayed by the selected time period. Options include: Custom Date Range, Last # of Days, Today, Previous Day, Current Month, Previous Month, Current Year, and Previous Year.

 

If Custom Date Range is selected, the From and To fields are enabled to enter specific dates to run the query on.

If Last # of Days is selected, the Last # of Days field is enabled to enter a specific number of days to run the query on.

Practices

List SelectionYes

Filters by all practices or by one or more practices. By default, this filter is set to All Practices.

Providers

List SelectionYes

Filters by all providers or by one or more providers. By default, this filter is set to All Providers.

Facilities

List Selection Yes

Filters by all facilities or by one or more facilities. By default, this filter is set to All Facilities.

Payers

List SelectionYes

Filters by all payers or by one or more payers. By default, this filter is set to All Payers.

Financial Class

List SelectionYes

Filters by one or more of the following options: Commercial, Medicare, Medicaid, Workers Comp, or Self-Pay.

Plans

List SelectionYes

Filters by all plans or by one or more plans. By default, this filter is set to All Plans.

Procedure Categories

List SelectionYes

Filters by all procedure categories or by one or more procedure categories. By default, this filter is set to All Categories.


 

 

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