Page History

Use this task to reset the password on a user account.

Step-By-Step Guide

Step

Instructions

Additional Information

1

From the Users page, select the user account to create a new password.

2

Click Reset Password. The Reset Password window opens.

Note

If Force password change on next login checkbox is selected, the user is forced to create a new password upon the next login.

For example, an admin creates a new temporary password for the user via Reset Password, but the user is required to create their new permanent password on the next login.

If a password policy change forces a password reset on login, the only applications that will support this change are Back Office, Front Office, and Portal. If the user is strictly a Mobile, Compensation, or Reportal user, they will need to utilize one of the other applications (Front Office, Back Office, or Portal) to change a password on login.

3

Enter the new unique password the user will use when logging into a Connect application in the New Password field.

Note
The password must be at least six characters and must contain at least 1 number and 1 uppercase lettermeet password requirements as set via the Password Policy page.

4

Enter the password again in the Confirm Password field as it was typed in the step above.

5

Click OK. To cancel the request, click Cancel.

Panel