Connect Help is currently under construction. Additional topics are forthcoming and will be added to the site as they are written.

The latest BASCONNECT^TM release is 20.23. Highlights of this release include the following:

Accounts

• Fixed the Account: [ID] page resolution to better fit buttons on screen.
• Fixed issue causing comma separator to not display for values greater than 1,000 on a guarantor's demand statement.

Codes

• New AMA codes, including COVID-19 codes, added with Q2 updates.

Charge Entry

• Fixed issue preventing export of Charge Batch list to Excel.
• Fixed issue preventing Charge Batches page from immediately refreshing and displaying updates after information is added/updated and saved for a Charge Batch in the list.
• Fixed EDC File tab to display and allow selection of all batch numbers.
• Fixed claim search functionality, so dependent drop down list selections populate correctly.
• Fixed Coding Form issue causing all coding statuses in an Image Set to be updated to In Progress upon updating a single status.
• Fixed issue preventing Expected Amount from updating after changing the Payer Rank on a case in a Rebill 1.
• Fixed issue causing non-anesthesia procedures to not report manually entered modifier when Team Billing is set to Bill CRNA Only.
• Updated GS01 value to HR when sending to Trizetto for claim status inquiries.

EMC

• Modified Base Class EMC logic to only require the Admit/Discharge Date when the Place of Service is '21'.

Fee Schedules

• Configured Connect to automatically place an account on statement hold when the account is sent to Guarantor Collections.
• Added Spellcheck functionality to Account / Notes tab when creating a new note.
• Added Ext Pending Deny button to the Account / Active AR page to deny a service line item pending in external collections.
• Added new Create button to the Accounts page to initiate the Create Accounts process.

Charge Entry

• Added View Case button to Charge Batches / Case Holds tab.
• Revised Case Hold Notes functionality to allow more than one note to be logged, and to include time stamp and user information.
• Modified accident data entry on a case so that if the Case Involves Accident field is selected, the Accident Date is required.
• Added user notification when encountering an error during import of pages in a PDF file.

Claim Holds

• Modified logic to allow users to simultaneously place all claims on hold for a single practice.

Codes

• Added 2020 Q3 code updates:
• Claim Status Codes
• Remittance Advice Remark Codes
• Taxonomies
• Removed expired CPT codes which were still available for selection during case creation.

Collections Admin

• Moved Collection Letters Admin functionality to the Collections Admin page.
• Fixed issue where collection actions deactivated in Collections Admin were still available for selection when creating an Action in Collections.

Concurrency Schemes

• Fixed issue generating an error message when saving a Concurrency Scheme.

ERAs

• Fixed issue causing the balance to incorrectly roll to the guarantor when PR-31 is designated as the denial code and the denial rule for PR-31 is set to “Do Nothing”.

External Collections

• Fixed issue causing the server to time out during export of large external collection files.

Fee Schedules

• Added free text filters to the top of the Anesthesia Procedures and General Procedures tab of the Fee Schedules page.

General

• Updated Connect Help to launch as external browser window outside the application.
• Added Clear Image Cache options to the Help menu.

Image Batches

• Fixed issue generating an error message when cloning a fee schedule and updating the Schedule Type.

General

• importing a PDF from Scan Batches.
• Resolved issue causing imported images to be missing or display distortedUpdated support links on Connect Home Page.

Payers & Plans

• Added logic to prevent plans from being assigned to more than one fee schedule.
• Modified logic to automatically open the new Payer/Plan for editing when created during the clone process.
• Payers (ID: 00185, 44273) added to the list of payers with added Physical Status Modifiers on add-on procedures.

Payment Batches

• Modified search functionality on Payment Batches page to allow for updating and reviewing search criteria with the results.

Payments

• Modified logic to correctly process credit card refunds.

Preferences

• Removed multiple Preferences tabs. Search preferences now automatically saved between sessions; Search Criteria no longer needs to be defined by page.

Procedure Codes

• Fixed issue generating a server issue when creating procedure codes in Admin.

Reports

• Added new reports to Connect and Portal Reports:
• Payment Batch Detail
• Billing Analysis Group by Procedure Summary
• Updated the Charge Analysis Detail report:
• Added new filters: CPT, ASA
• Added new column: Performing Provider
• Updated the Practice Performance Summary report:
• Added new columns: Directing Minutes, Directed Minutes
• Added new options to Group By filter: Date of Service, Case Reporting Type, Procedure Code, Performing Provider, Rendering Provider
• Fixed the Rendering Provider, NPI, and Procedure Minutes columns on several reports to pull the correct values.

Statements

• Modified ‘Clone Plan’ functionality to allow the Payer to be changed, effectively moving a cloned plan from one payer to another.
• Resolved issue causing an error when cloning a Payer.

Payment Batches

• Fixed issue preventing successful printing of remit with attached pages.

Practices

• Fixed the Practice/Miscellaneous/Action field drop down under the Force service to internal collections if expected does not match allowed checkbox to only include actions assigned to the practice for selection.

Pre-Collections

• Added prompt to the Create Start File window to designate the Number of Returned Results.

Quality

• Fixed issue that was preventing an Outcome with a modifier to be cleared from an Outcome Group when de-selected.

Refunds

• Added ability to select and post/deny multiple refunds in a single transaction.

Reports

• Added new report: Charge Payment Posting Summary.
• Added Include Reversals option to the Case Analysis Detail report filters.
• Changed the Notes column to Most Recent Note column in the Case Hold Detail report.
• Fixed issue preventing all practice data to display upon selecting multiple practicesfor the AR Aging Analysis Detailreport.
• Fixed issue generating an error message when exporting a report to Excel.

Statements

• Fixed issue causing statements for accounts in External Collections to generate too earlyFixed issue causing the Country to be omitted from printed statements when the case has a guarantor with an international address.

To view the full release notes for the current Connect release, click here. 

Some Help topics include video tutorials, which provide visual, step-by-step instructions on how to complete the task. Click one of the links below to access the topics with related videos.

**Scroll to the bottom of the linked page to find the associated video.**

• Release-specific webinars
• Accounts
  • Rebill 1 Switching Primary with Payments Posted
  • Rebill 1 Switching Primary
  • Rebill 2 Medicare Forwarded Claim
  • Rebill 2 Missing Secondary
  • Rebill 3 Void Claim
  • Corrected Claims (Paper & Electronic)
• Back Office Reports
  • Balancing Connect Report Values
• Collections
  • Actions & Action Series
  • Collector Groups
  • Denial Collections
  • Insurance Collections
  • Guarantor Collections
• Portal Reports
  • Understanding Portal Dashboards
  • Balancing Portal Dashboard Values
• Report Permissions
  
  • Report Permissions
  • Configuring Report Permissions and Roles