Connect Help is currently under construction. Additional topics are forthcoming and will be added to the site as they are written.

The latest Connect release is 22.3.5. Highlights of this release include the following:

Accounts

• Added Practice TIN information to the Claim Information Window (accessed via the Ins Plan link on the Account / Active AR tab).
• Added the ability to filter the records displayed by a DOS range.

Claims

• Modified Box 31 on the NUCC 1500 Paper Claim to now print the full Medical License Number on Row 2.

Code Updates

• Completed the following Q1/Q2 code updates:
  • CCI Edits
  • CPT Short/Long Descriptions
  • HCPCS Short/Long Descriptions
  • Procedure RVU

ERAs

• Modified logic to allow ERA files to complete successfully when the address is not in the US or has been left blank.

Fee Schedules

• Fixed issue preventing non-admin user with rights to Fee Schedules from creating, updating, or deleting records.

Reports

• Added new columns to the Payment Analysis Detail report: Deductible, Copay, Coinsurance, Denial Code, Remark Code.
• Modified the Financial Activity Summary – Charges Billed Detail report:

• Added new columns: Patient Gender, Patient Address 1, Patient Address 2, Patient City, Patient State, Patient Zip Code, Rendering Provider NPI, Tertiary Payer, Tertiary Plan, Procedure Minutes, Modifier 5, Modifier 6.
• Updated Modifier 1 field to display the concurrency modifier on the service line/using claim line.

To view the full release notes for the current Connect release, click here. 

Some Help topics include video tutorials, tip sheets, or how-to-guides, which provide visual, step-by-step instructions on how to complete the task. Click one of the links below to access the topics with related materials.

**Scroll to the bottom of the linked page to find the associated video or document.**

• Release-specific webinars
• Accounts
  • Rebill 1 Switching Primary with Payments Posted
  • Rebill 1 Switching Primary
  • Rebill 2 Medicare Forwarded Claim
  • Rebill 2 Missing Secondary
  • Rebill 3 Void Claim
  • Corrected Claims (Paper & Electronic)
• Back Office Reports
  • Balancing Connect Report Values
• Charge Entry
  • Extreme Age and Emergency Modifier Codes
• Collections
  • Actions & Action Series
  • Collector Groups
  • Denial Collections
  • Insurance Collections
  • Guarantor Collections
• Eligibility
  • Eligibility Functionality Demo
• Fee Schedules
  • Cloning Fee Schedules
• Portal Reports
  
  • Understanding Portal Dashboards
  • Balancing Portal Dashboard Values
• Report Permissions
  
  • Report Permissions
  • Configuring Report Permissions and Roles