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Comment: Published by Scroll Versions from this space and version 20.3

 

 

Use this task to remove a collection letter template from the master list.  

Note
You cannot delete a collection letter template after it is linked to an action type in a guarantor or insurance collection in Connect Back Office.  

 

Step-By-Step Guide

Step

Instructions

1

From the Collections Admin / Collection Letters Admin pagetab, select the collection letter to be deleted.

2

Click Delete.

  • If the collection letter layout is linked to an action in either guarantor or insurance collections, an error message appears. Click OK to clear the message.

  • If the collection letter layout is not linked to an action, the collection letter layout is removed from the master list.

 

 

 

 

 

Panel
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titleRelated Topics

Collections Admin

Actions & Action Series Tab

Collector Groups Tab

Guarantor Collections Tab

Insurance Collections Tab

Denial Collections Tab

Pre-Collections Tab

External Collections Tab

2020-08-12_16-42-29_Collection Letters Admin

Collections Admin / Collection Letters Tab

Collection Letter Page

Creating Actions

Creating Action Series

Updating Actions / Action Series

Creating Denial Assignment Rules

Updating Denial Assignment Rules

Creating External Collection Assignment Rules

Updating External Collection Assignment Rules

Creating Collection Letters

Updating Collection Letters

Previewing Collection Letters

Panel
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titleRelated Training/Support Documentation

Not applicable for this topic

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