Page History

Overview

Panel

borderColor	black
bgColor	gray
titleColor	black
borderWidth	2
titleBGColor	white

Info
The Update Insurance window is used to modify insurance information.

Info

titleBGColor	aaaaaa
icon	false
title	How to Get Here?

To open the Update Insurance window:

From the Menus:

Via Shortcut Keys:

Select the insurance to be modified in the Active Insurance section.
Click Edit. Note: Click Update on the Patient, Guarantor & Insurance tab.

Note

The Insurance section is available from the following pages/tabs:

Create Account / Insurancetab
Create Person / Insurance tab
Update Person / Insurance tab
Case: [ID] / Patient, Guarantor & Insurance tab

Select the insurance to be modified in the Active Insurance section.
Press [Alt] + [E]. Note: Press [Alt] + [U] on the Patient, Guarantor & Insurance tab.

Note

The Insurance section is available from the following pages/tabs:

Create Account / Insurancetab
Create Person / Insurance tab
Update Person / Insurance tab
Case: [ID] / Patient, Guarantor & Insurance tab

Field Definitions

Field

Type

Required

Description

Payer

Drop Down

Yes

The company that provides insurance coverage for the patient. Payers can be insurance companies or a government agency, for example, Medicare or Medicaid.

The list of payers is maintained in Admin > Payers & Plans.

Insurance Plan

Drop Down

Yes

The name of the plan that provides the insurance coverage for the patient. Plans belong to payers, which are insurance companies or government agencies, for example, Medicare or Medicaid. The list of plans is maintained in Admin > Payers & Plans.

Note
If the plan selected has been designated as a Miscellaneous Plan - Always ask for updated plan name and address (via Plan page > Claimstab), the Plan Address window opens after tabbing out of the Plan field. Image Modified You must enter a name and address for the plan before any new information entered can be saved.

Subscriber Type

Drop Down

Yes

The person who is insured. The available options include:

Patient
Some Other Person
Organization

If you select Some Other Person or Organization, the Subscriber Name option becomes available. You must specify the name of the person or company who has financial responsibility for the patient.

Subscriber Name

Drop Down

Yes

The person or organization who is financially responsible for the patient.

If the person or organization is not listed, use the search criteria (as shown) to find the person or organization.

Image Modified

You can enter last name, first name, social security number, date of birth, or account number as the search criteria. Only the names that match the search criteria will be listed on the Select a Person window that opens with search results.

You can enter a partial name by typing one or more letters of the last name or first name. The search will be done on the information entered. Press [Tab] to advance to each option.

Image Modified

You can enter name or phone as the search criteria. Only the records that match the search criteria will be listed on the Find Organization window that opens with search results.

Subscriber ID

Free Text

Yes

The person who owns the insurance coverage.

The unique number issued by the payer to the employee who participates in a group plan. This number identifies the employee and can be the same as the Member ID, based on whether the insurance company issues separate numbers to identify its participants.

Member ID

Free Text

Yes

The unique number issues by the payer to identify the patient who participates in a group plan.

Member IDs and Subscriber IDs can be the same or a different number based on whether the insurance company issues separate number to identify its participants. The member identification number is used by some payers to differentiate between the employee and the participating dependents, for example 00 might identify the employee and 01 might identify the spouse of the employee.

Group ID

Free Text

No

The unique number issued by the payer to the owner of the insurance policy.

Patient Relationship to Subscriber

Drop Down

Yes

The relationship to the participating subscriber of the insurance plan. The drop down list becomes available only when the Subscriber Type is set to Some Other Person.

Click the appropriate value from the list:

Self
Spouse
Child
Employee
Other Relationship
Cadaver Donor
Life Partner
Unknown

Coverage Confirmed

Checkbox

No

If selected, the insurance coverage has been verified as current and valid.

Effective Date

Calendar Date

No

Date field used to designate the insurance effective date.

Expiration Date

Calendar Date

No

Date field used to designate the insurance expiration date.

Referral Numbers

Table

No

The table is used to add and track referral numbers:

Referral Number - Number issued by the primary or referring physician for a specific treatment or treatment series. Based on the type of treatment, the referral may also limit the number of treatments and have an expiration date. Payment for services rendered may rely on whether a referral number is associated with a case.

Note

If a referral number is entered, the referring physician must be specified on the General Case Information tab.

If a referral number is entered and the referring physician has not been specified, the following message is displayed: Referring Physician is required if a referral number is supplied for the case.

After entering the referral number, the referral number must be specified in the Referral # column in the insurance area on the Patient, Guarantor, & Insurance tab.

Effective - Date indicates when the patient can begin treatments.

Note
If you are using Connect Front Office, the effective date will be displayed in the Coverage Information on the New Appointment and Update Appointment windows.

Expiration - Date the referral period expires and treatments can no longer be rendered

. NoteIf you are using Connect Front Office, the expiration date will be displayed in the Coverage Information on the New Appointment and Update Appointment dialog boxes

.

Allowed Visits - Number of visits allowed for the treatment from a referral.

Used Visits - Number of visits used for the treatment series established by the referral. This information is tracked manually

. NoteIf you use Connect Front Office to schedule appointments, you can change this value each time an appointment is completed and the patient status is changed to Checked Out. The value entered will be displayed in the Coverage Information on the New Appointment and Update Appointment windows

.

Button/Icon Descriptions

Button	Shortcut	Description	Step by Step Guides
Add	[Alt] + [A]	To add a referral number to the insurance.	From the Referral Numbers table, click Add. A new line item is added to the table. Enter the referral number in the Referral Number field for a specific treatment or series of treatments. Open the Effective drop down and select the effective date for the referral from the calendar. Open the Expiration drop down and select the expiration date for the referral from the calendar. Enter the number of Allowed Visits authorized for the referral treatment. Enter the number of Used Visits (completed) for the referral treatment.
Image Modified	[CTRL] + [F]	Opens the appropriate search window to locate the relevant object (e.g., payer).	Click the Find icon. The Search window opens. Enter search criteria in relevant fields. Click OK. The search results are displayed. Select the relevant record being searched.
Image Modified	[CTRL] + [C]	Open the appropriate create window to create the relevant object (e.g., Create Subscriber window).	Click the Create icon. The Create window opens. Enter the relevant data for the new object being created. Click Save.
Image Modified	[CTRL] + [U]	Opens the appropriate edit window to modify the relevant object (e.g., insurance plan name/address, Update Person window).	Click the Update icon. The Update window opens. Modify the relevant date for the object being updated. Click Save.